Senior UX Researcher (US REMOTE)

Company Description

100% REMOTE MUST BE US BASED

Turnitin is a pioneer in education technology with its roots in academic integrity, delivering flexible assessment solutions to higher education institutions, high schools, and graduate programs. With the broadest and deepest applications of AI for education, Turnitin is building innovative new products for the next decade of education. 

We are searching for people who demonstrate a passion for education and technology, are collaborative and entrepreneurial in spirit, and who can contribute to our continuing success and growth. In return, Turnitin offers a great benefits package and provides challenging and inspiring work.

Job Description

We are seeking an experienced researcher to help us increase our velocity to deliver knowledge, products, and capabilities to help educational institutions empower student outcomes with academic integrity. As a Senior UX Researcher, you will be responsible for planning and executing end-to-end research projects. You will collaborate closely with product and engineering partners as well as the cross-functional UX team. 

To succeed in this role, you must be skilled in the art of balancing collaborative team dynamics with the autonomy and initiative of individual ownership. You thrive in a highly ambiguous, fast-paced environment. Our environment requires discernment in research approaches, understanding when to prioritize speed for timely insights and when to apply thorough rigor to ensure depth and accuracy.  

A day in the life:

The Senior UX Researcher will be working with each team member as well as product and engineering stakeholders on a day-to-day basis. The researcher will also spend time designing, planning, and conducting user research, translating findings into actionable insight to guide product development and iteration. They will work closely with the UX Research team, where every work day is full of fun, engagement, and building meaningful connections with each other.

Key Responsibilities

• Independently spearhead large scale, foundational research projects
• Collaborate with cross-functional teams to clarify and define research objectives
• Equip designers, product managers, and other stakeholders with insights into user needs
• Contribute to streamlining and enhancing the operational efficiency of the research team
• Identify and employ the optimal channels for disseminating research findings
• Plan and actively engage in participatory workshops
• Champion and advocate for best practices in UX research across the organization
• Present and communicate research insights to key decision-makers and stakeholders
• Continuously seek feedback on research endeavors and actively provide feedback to peers

Qualifications

Essential

• Bachelor's degree in psychology, human-computer interaction (HCI) or equivalent professional experience.
• Knowledge and skills equivalent to 5-10 years of industry experience in UX research or related field (such as UX design and market research)
• Proven expertise in collaborating with diverse, cross-functional product teams
• Demonstrated ability to transform research insights into actionable product improvements
• A strong research portfolio that demonstrates multiple methods and approaches to research along with the tangible outcomes and impact of the work
• Proficiency in presenting complex data in a clear and compelling manner

Desirable 

• Prior experience conducting research within the education sector
• Experience researching AI-related topics
• Outstanding interpersonal skills, with a knack for building relationships and influencing cross-functional teams
• Proven track record of collaborating effectively in a diverse team environment
• Proficiency in quantitative research methodologies, with the ability to analyze data, identify trends, and provide actionable insights for informed decision-making

Personal Attributes

• Focused Prioritization - Skillfully managing multiple tasks, identifying and concentrating on key deliverables, even when faced with competing demands.
• Curiosity - Has a growth mindset and leads with questions vs. assumptions. Unleashes creativity and possibility by actively seeking new experiences, information, and knowledge; embraces challenge, takes risks, learns fast and welcomes change.
• Articulate Communication - Possesses an outstanding aptitude for both written and verbal communication, with an innate ability to present ideas clearly and persuasively.
• Accountability - Holds oneself responsible for required actions, and ensures that team members/colleagues/peers also own responsibility for their designated tasks while meeting collective team and company goals