Senior Director Client Delivery

Who we are & what we do: 

Gain Theory is a leading global marketing effectiveness and foresight consultancy. We combine quality data, proprietary technology, and advanced analytics to give our clients the confidence to make better informed investment decisions that drive growth. 

Growth is the defining characteristic of successful organisation and Gain Theory’s vision is to accelerate growth for ambitious brands. We define ambitious brands as those that generate earnings/profits that are above the industry average. We deliver: 

• Data strategy, harmonization, and visualization. 

• Advanced analytics and modelling, including MMM (Marketing Mix Modelling), attribution and unified measurement, testing, segmentation, behavioural sciences, choice analytics, simulation, war gaming and forecasting. 

• High-touch consultancy that includes bespoke roadmaps, training and education, industry benchmarking and activation planning. 

At Gain Theory, we love accelerating growth for our people. As a Gain Theorist, you will need to demonstrate behaviours which support our values.  

Our values are: Be Curious, Be Positive, Act with Consideration and Make it Better. You can read more about our values here: www.gaintheory.com/our-culture-people-and-value  

 

Role Description 

The Client Success Senior Director will be responsible for client leadership across a selection of Gain Theory’s portfolio. The ideal candidate should have a minimum of 8 years of experience in client relationship management and data analytics.  

We expect this person to be the primary point of contact for senior client stakeholders and to act as a trusted advisor, deeply understanding client business objectives and leveraging Gain Theory’s expertise to deliver exceptional value and drive measurable results. 

We require someone who has a deep understanding of data and analytics, able to interpret complex datasets and extract actionable insights that drive client success. 

This person should serve as an inspirational leader within the Client Success team, fostering a collaborative and results-oriented environment. 

 

Key Activities & Accountabilities 

Delivery: 

• Ensures projects within remit are managed to time and scope. Highlights any risks to client lead. 

• Puts in place robust quality assurance techniques and follows them to ensure work going to clients is right first time. 

• Uses data and analytics interpretation skills to bring insights to life for a mid-senior audience (i.e. most senior day-to-day client stakeholder) 

• Is a strong data storyteller who can explain complex insights at a simple, impactful level to a variety of audiences. 

• Ensures clients have full knowledge and training of Gain Theory Interactive, highlighting any bugs or enhancements to the GTI team. 

• Ensures projects are following Operational Excellence process and that there is full adherence from Client Success team. 

Financial: 

• Looks for opportunities to drive profitable growth for clients and take on incremental (e.g. 1-30% growth) opportunities. Bring in client lead and senior team for larger opportunities. 

• Identifies values driven for clients and looks to assist clients in recognising that value. 

• Understands how decisions made on projects will impact profitability and looks to run more efficient processes or tighter management of scope, designed in consultancy with client lead. 

• Understands how actions they take will impact overall Gain Theory profitability and l