JOB SUMMARY

Under the direction of the Assistant Director/Regional Operations is responsible for complete agent account management for a specific geographic area. By providing in-person visitation at least twice monthly, for traditional agent accounts and as needed for managed accounts. The Account Representative promotes and supports the entire range of MSLC products, promotions, and operational policies to the assigned agent accounts, while providing coaching, guidance, and sales support activities to ensure both the Sales Agent and the purchasing public’s needs and expectations are met by the MSLC. Account Representatives must always act in such a manner to establish and maintain public confidence and trust.

ESSENTIAL FUNCTIONS

·        Conduct field audits approximately twice a year at each assigned Lottery account.

·        Inform Asset Protection Managers of issues such as missing books, missing equipment, and non-Lottery gaming machines.

·        Provide direction and guidance to Sales Agents in a specific sales territory and administer their day-to-day activities.

·        Make daily personal visits to Sales Agents to ensure that all reasonable steps are being taken to maximize sales in his/her assigned area.

·        Provide accurate and timely services to Managed Account Agents, as needed, to ensure maximization of operational efficiency and sales performance and revenues.

·        Collaborate with Managed Account Agents to ensure management availability for dual control cash reconciliation as needed based on location sales volume.

·        Document by photocopy or photograph all verified cash deposits