Program Director (Digital & Creative Projects)

<p>This role is in the organization to support the delivery discipline in providing oversight to project management teams across a portfolio within the creative scope.<br><br>The core expectation of this role is to define and manage programs of all sizes and complexities, expertly craft project artifacts, be a collaborative partner across the work. Additionally, this role leadsthe work and team with strong relationships across disciplines/ with clients and is responsible for financial management and staffing across projects and portfolios.<br><br>Career Development is typically provided by Program Directors [or above] but can be modified to suit an account and/or office location. This role may provide career development to emerging talent. Nature of this role of role is that of a ‘leader’.<br><br><strong>You Will<br></strong></p> <ul class="ff610e52 f8c5f415 _48a6224d"> <li>Support, enable, and deliver a program within an account delivered by a group of Project Managers</li> <li>Build and own operational cadences for a program of work, including finance tracker, resourcing planning, recruitment, executional tools and templates, and reporting</li> <li>Contributes to creation/improvement of templates and processes for department</li> <li>Lead and collaborates to ensure the work stays on brief, client needs and feedback are understood and addressed, and the work delivered is of high quality</li> <li>Lead a variety of small to large projects with collective budget likely under $1MM and with teams of 20 or fewer</li> <li>Structure and lead status meetings, client reviews, and other stakeholder meetings</li> <li>Ensure delivery leadership has necessary visibility into the work</li> <li>Act as the main POC for the clients, handling communications with the intent of client satisfaction</li> <li>Use knowledge of client goals/ competition to identify opportunities to grow accounts</li> <li>Identify post launch opportunities through retrospective analysis</li> <li>Perform analysis and reporting on project health, attending finance meetings to inform account health (Metrics include: Remaining forecast, forecast to completion, burn (actuals) to date, % project progress, % budget utilized, write off %)</li> <li>Approve client invoices and third-party purchase orders</li> <li>Be an active champion of project management fundamentals and a leader in the discipline</li> <li>Facilitate and assign (when applicable) in project retrospective process to take learnings forward</li> <li>Provide input to team development, account growth, annual planning, and operational processes</li> <li>Organize, document, and communicate to showcase the standard of excellence and demonstrate delivery best practices to team