Graduate Financial Aid Assistant

About the Opportunity

JOB SUMMARY:

The Graduate Financial Aid Assistant is responsible for providing the highest level of customer service to students, applicants and their families seeking information and/or assistance via email, phone or in person from Student Financial Services. The Graduate Financial Aid Assistant also provides administrative and counseling support by assisting and resolving inquiries, contacting other university offices as needed, and assisting with auditing of students’ federal eligibility and aid awards.

The Graduate Financial Aid Assistant is also responsible for the intake of financial aid paperwork and other disseminated materials for incoming and returning students.

RESPONSIBILITIES INCLUDE:

• Telephone and Email Operations along with Outreach
• Auditing of Student’s Federal Eligibility and Aid Award
• Confidential Document and File Maintenance
• Supervise the Federal Work Study Students
• Front Line Office Desk Operations.

MINIMUM QUALIFICATIONS:

• Associates degree required, Bachelor’s degree preferred, and two years of related office experience.
• Familiarity with computer systems to include working knowledge of Microsoft Word and Excel required.
• Knowledge and experience in customer service
• Strong organizational and interpersonal skills
• Ability to work in a fast- paced environment and ability to multi-task.

Position Type

Enrollment

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.  

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.  

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff.  Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. 

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other  characteristic protected by applicable law.

To learn more about Northeastern University’s commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.