UX Senior Manager

Company Description

Take a seat on the Xplor rocketship to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning — our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

• Define and deliver best-in-class and consistent user experience vision and strategy across Xplor’s Home Services and Personal Services vertical products, brands, and teams 

• Partner with product, engineering, and other cross-functional team leaders to align on strategic priorities and build a shared vision of an easy-to-learn, easy-to-use, easy-to-implement experience to delight the customers 

• Ensure UX design is well integrated into the product development cycle, work cross-functionally to establish processes that enable optimal customer experiences from early concept through final implementation and verification 

• Use data and customer insights to confidently make decisions and set design directions 

• Create and prioritize the UX design roadmap, assuring critical strategic priorities are not eclipsed by short-term tactical tasks 

• Be a player-coach and hands-on leader to inspire our designers and researchers to define and deliver functional and intuitive customer experiences 

• Evangelize the value of a user-centric design approach; gain customer insights first-hand with Product Management through on-site visits, interviews, and analyzing user data 

• Contribute to the evolution and adoption of the Xplor global product style guide, design library, tools and systems, methodologies and processes to maintain consistency and efficiency in design and development across all products 

• Partner with marketing design leadership to assure cohesive experience from learning about our product and services, to making the purchase decision, to implementation and adoption 

• Promote and facilitate the internal design team’s continuous professional development and build a culture of learning and creative collaboration 

• Manage and perform staff management functions including but not limited to recruiting, onboarding, coaching, planning, and performance management in a supportive, team oriented, collaborative manner 

Qualifications

• Strong business and design competences, deep customer empathy, a talent for storytelling, and the ability to work well with cross-functional partners 

• Experienced across UI and UX research, analysis, and design, and have managed or built high-performing design teams 

• 8 years of experience in UX design of web or SaaS products, with at least 4 years of leadership experience with a successful track record of building and leading UX design teams 

• Experienced with small and midsize enterprise business management solutions 

• Experienced with designing technically complex interfaces and workflows for B2B software solutions 

• Experienced in managing design consistencies across a complex product portfolio 

• Demonstrated ability to drive UX strategy and effectively work with cross-functional teams through all stages of the Agile product development cycle 

• Ability to create and manage a design roadmap, balancing strategic and tactical priorities 

• Experience creating style guides, design libraries, wireframes, storyboards, customer journeys, high-fidelity proof-of-concepts, and other design artifacts 

• Excellent understanding and application of UI/UX design and usability research techniques, principles, and best practices 

• Experienced with web and mobile design standards and technical implementation limitations 

• An aptitude and affinity for team collaboration, synthesizing complex information and communicating effectively and openly with the cross-functional teams and leaders 

• Passionate about learning, coaching, and professional development 

• Portfolio to demonstrate creative work in various stages of the design process, exemplify data-driven decision making, and showcase successes 

Additional Information

Some of the perks of working with us: 

• Unparalleled opportunities to learn and accelerated career development
• Health, Life, Dental, Vison, 401K Match, Paid Holidays, Flexible PTO
• A collaborative, team environment with people who truly love what they do
• Competitive Gender Neutral Paid Parental Leave 
• Access to mental health support

How to apply?

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