Senior Platform Software Engineer

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

Platform Software Engineers (PSWEs) are responsible for building, maintaining, and evolving our internal infrastructure as a service platform. Platform engineers are software engineers who apply sound engineering principles, operational discipline, and mature automation to the environments and infrastructure services we provide. We specialize in moving expertise in deploying and operating infrastructure from people to software –whether it be database provisioning and upgrades, Kafka topic management, or some more specific interest in high-scale data or distributed systems.

Our team helps to improve automation infrastructure reliability. It empowers Braze’s other engineering teams to leverage the infrastructure products and platforms we create easily. Braze operates at a massive scale with over 3.3 billion monthly active users across our customers, collecting hundreds of billions of data points each month and sending billions of messages to end-users daily. We use a diverse technology stack rooted in Ruby on Rails, MongoDB, Redis, Kafka, Kubernetes, and more.  As a Platform Software Engineer at Braze, you will collaborate with your team and consumer engineering teams to build and continuously improve the infrastructure as a service platform that every other team at Braze depends on.

WHAT YOU'LL DO

• Partner with Braze’s engineering teams on:
• Defining and implementing IaaS productions that will help them build and deploy quicker
• Make monitoring and alerting alerts on symptoms and not on outages
• Ensure that Braze meets our strict enterprise-grade SLAs with customers
• Develop Braze’s internal Infrastructure as a Service platform (IaaS):
• Develop, implement, and maintain the software services that provide custom infrastructure services
• Provide centralized/common tooling, services, and automation frameworks that are critical for scaling operations, capacity management
• Reduce operational pain and improve the day-to-day workflow of Braze’s engineering teams by building automation into our IaaS platform
• Manage incidents:
• Be on a PagerDuty rotation to respond to availability incidents and provide support for other engineers
• Use your on-call shift to prevent incidents from ever happening
• Retrospect everything that happens to turn lessons into system improvements/changes, automation, etc.

WHO YOU ARE

• 5+ years of full-stack development experience
• You think about systems - interfaces, boundaries, edge cases, failure modes, behaviors, and specific implementations
• Have an urge to collaborate, document, and deliver quickly
• Collaborating across the global remote teams, often working asynchronously
• Document everything so you don't need to learn the same thing (or plan the same work) twice
• Delivering fast to delight our customers–even internal ones
• Have an enthusiastic, go-for-it attitude. When you see something broken, you can't help but fix it
• Have a desire to solve everyday challenges facing software engineers and automate their toil away
• Have an excellent ability to manage multiple tasks and expectations at once
• Experienced in working on large-scale API-driven system
• Experienced in application and systems observability
• Experience in building/automating Kubernetes-based operators/custom resources

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $160,000 and $200,000/year with an expected On Target Earnings (OTE) between $180,000 and $215,000/year (including bonus or commission). Your