Sr. UX Content Designer

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built with our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no-ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those we protect. We don’t just want you to work here. We want you to grow and thrive here. 

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days—typically Tuesdays or Wednesdays and Thursdays—to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

We’re seeking a Sr. UX Content Designer to join our small, yet mighty UX Content team as its second member (within our larger Product UX Team). Using your proven expertise and razor-sharp content design skills, you’ll help shape the discipline and collaborate with cross-functional teams to deliver solutions that make it easy for our customers to protect their homes. 

We are…

A team of designers, strategists, engineers, writers, researchers, and product folks based in downtown Boston and a Monitoring Center in Richmond, VA. Over the past ten years, we’ve quietly transformed home security from an outdated, unfriendly industry to something elegant, thoughtful, and beautifully designed. We put our customers at the center of everything we do. We care deeply about their experience and we constantly try to delight them with innovative products and services that are fairly priced. Our top ratings in the App/Play store are a clear validation of our commitment to customer experience. Plus, CNET, Wirecutter, and PCMag all named us their Editors’ Choice for home security.

What you’ll do:

• Partner with UX Designers, UX Researchers, Product Managers, and Engineers to test, design, build, and launch top-notch mobile and web experiences
• Deliver effective and engaging UX content and micro-content for SimpliSafe experiences–everything from onboarding and tutorials to error copy 
• Audit in-app content, messaging, and communication for accuracy and consistency
• Develop a deep understanding of our customers and our hardware
• Advocate for how content can be used to build trust and relationships with users
• Evolve content design patterns and devise new design patterns for in-app communication 
• Contribute to and help maintain our Style Guide
• Grow the organization’s content design skills and act as an ambassador for the UXC discipline
• Work closely with other departments like Marketing and CX to keep messaging consistent and on-brand 

What you need for success: 

• Top-notch communication skills and an editor’s eye for grammar
• Expertise in content strategy, UX writing, and technical writing
• Ability to explain your rationale for content design decisions 
• A solid understanding of UX design principles and UX research best practices
• Ability to support multiple squads and determine what needs to be done, why, and the best way to do it
• A nimble, no-ego working style
• A knack for quickly understanding complex concepts
• A passion for distilling complexity into simplicity 
• A research-driven approach to content design
• A curious mindset and a willingness to ask “why”
• Good humor; our team takes our work seriously, but our ourselves lightly
• Experience working with Figma, FigJam, Miro, JIRA, and content management systems, e.g. Contentful

Recommended:

• A bachelor’s degree in English, Journalism, Information Design, or a similar field
• Experience with accessibility, UX design systems, and agile development
• Experience with hardware, software, and service design

What values you share:

• Customer obsessed: Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim high: Always challenging ourselves and others to raise the bar.
• No ego: Maintaining a “no job too small” attitude,