Senior IT Manager

About TransferTo 

We are a group of leading technology companies powering intelligent fintech solutions around the world.

We solve complex challenges with a focus on emerging markets, enabling economic inclusion and participation for all. ‍

We operate globally, but with deep local knowledge - connecting communities in over 160+ countries. ‍

Our customers are the world's leading mobile operators, digital wallets, super apps and marketplaces, looking to deliver novel financial services. ‍

Within their interfaces, our brands enable seamless payments, value transfers and buy now pay later experiences.

Key Responsibilities

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
• Own projects, solutions, and key responsibilities within a larger business initiative
• Handle business-critical IT tasks and systems administration
• Research and evaluate emerging technologies, hardware, and software 
• Track and maintain hardware and software inventory
• Analyse department needs, identify vulnerabilities, and boost productivity, efficiency and accuracy to inform business decisions
• Ensure network components meet needs and work together seamlessly, using the full range of capabilities, and stay informed about new features and competitive solutions
• Continuously analyse current processes, technologies, and vendors to identify areas of improvement
• Prepare cost benefits analysis reports when upgrades are necessary, continuously analysing vendors to ensure they offer the best possible service value for company needs
• Train employees on both software and hardware, troubleshoot, and provide technical support when needed
• Develop and execute disaster procedures, and maintain data backups 
• Lead a lean, global team of IT specialists
• Be the super user of shared tools, platforms and guidelines across the TransferTo group of companies (3)
• Take charge of IT automation across TransferTo offices
• Work closely with the Procurement Manager to find and manage the correct suppliers across the group
• Develop & maintain documentation

Professional Experience and Qualification

• Preferably minimally 8+ years of experience with managing office infra and security global companies such as but not limited to:
  • Manage homogeneous environment 
  • Hardware and software inventory Cost governance 
  • Patch Management
  • Onboarding & Offboarding of user accounts and devices
  • Disaster & Recovery strategy
  • Vendor management 
  • Software licence management
  • IT asset management
  • Identity and access management
• Experience with or knowledge of programming languages and hands-on experience with Microsoft Windows and Mac OS Operating systems, current equipment and technologies, enterprise backup and recovery procedures, and system performance monitoring
• Expertise with implementing, configuring, and testing solutions
• Familiar with SSL & IPSEC VPN ( Fortinet appliance), Active Directory(AD), LDAP, RADIUS, 2FA/MFA, SAML
• Experienced with cloud-based corporate hosting (Google Workspace, Office 365, Atlassin, ESET, Slack) 
• Team management / Proven team leadership is highly preferred 
• Strong creative and analytical thinking
• Professional certifications in infrastructure 

Sound like you? Apply now!