Program Manager - Food

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Carrier is actively recruiting for a dynamic, entrepreneurial Program Manager, Food who builds relationships with ease to join the team in Beverly, MA.

About the Role:

This position is responsible for managing customer temperature monitoring programs that help companies who are involved in the manufacture or distribution of temperature sensitive food products to continuously improve their cold chains. The role of the program manager is to provide exceptional customer service, data analysis, information visualization, process improvement, project management, report writing and presentation delivery. The program manager works within a cross functional team that includes account managers, client services, data analysts, project managers, industrial engineers and field technicians.  The program manager also works with customers at multiple levels including QA and/or operations managers at large food retail companies.  The ideal candidate should possess excellent customer service skills and effectively communicate with customer representatives at all levels.

Responsibilities:

• Manage databases, analyze data and create reports
• Provide cold chain management expertise and drive continuous improvement
• Identify opportunities for improvement and make recommendations for corrective actions to customer’s cold chain
• Interact with customers and their representatives, understand their cold chain and gain their trust and participation in cold chain improvement activities
• Facilitate the flow of information amongst members of cross functional team.
• Continuously improve skills and expertise in 3 key areas: handling of perishable food items, process improvement and cold chain management/refrigeration
• Present at customer and industry events
• Other duties as required

Required Qualifications:

• High School or GED
• 4+ years of experience in a supply chain role, food distribution chain, cold chain management, transportation, or refrigeration
• Ability to travel up to 25% (US and Canada)

Preferred Qualifications:

• Bachelor’s Degree - Agricultural Economics, Post-Harvest, Mathematics or Food Science
• Master’s Degree
• Understanding of the food distribution chain, cold chain management, transportation, or refrigeration

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