Principal Product Manager, Employee Experience

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Job Overview
The Principal Product Manager, Employee Experience (EX) is a strategic leader responsible for defining, orchestrating, and scaling high-impact employee lifecycle experiences across T-Mobile. You will operate at the enterprise level — shaping experience strategy across complex, multi-platform ecosystems including Workday, UKG, Fidelity, Business Solver, Broadspire, ServiceNow, and internal platforms. You will identify systemic friction across the employee lifecycle (Join, Start, Work, Grow, Live, Belong, Leave), align technical feasibility with business priorities, secure executive sponsorship, and lead cross-functional teams to deliver measurable experience transformation.
Lastly, you will own highly complex, cross-platform experience domains or a portfolio of lifecycle journeys. This includes setting long-term strategy, influencing senior leadership, integrating AI and digital experience platforms, and ensuring scalable, compliant, human-centered solutions.
This role requires deep systems thinking, strong executive communication skills, enterprise change fluency, and the ability to operate effectively in a highly matrixed environment.

** This is a hybrid role (3 days/week) in the office and can be based in Bellevue, WA; Overland Park, KS; Frisco, TX; or Downers Grove, IL. **

Job Responsibilities:

Enterprise Vision & Lifecycle Strategy

• Own end-to-end lifecycle domains or cross-platform employee experience portfolios of the highest complexity and scope.
• Define and communicate multi-year EX strategy aligned to business objectives and workforce transformation goals.
• Identify systemic friction across employee journeys and define enterprise-level redesign priorities.
• Partner with HR, IT, Payroll, Benefits, Legal, Finance, and Operations leaders to align lifecycle improvements with organizational strategy.
• Secure funding and executive sponsorship through robust return on investment and case development.
• Anticipate industry trends in employee experience, AI, workforce technology, and organizational design; translate into strategic roadmap direction.
• Influence and present at VP+ level forums.

Experience Evangelism & Lifecycle Governance

• Serve as enterprise advocate for the employee perspective in strategic planning conversations.
• Establish lifecycle governance standards and ownership models.
• Build Voice of Employee (VOE) feedback loops into product strategy.
• Foster a culture of employee-centered design across partner teams.
• Mentor and provide guidance to Product Managers and Designers within EX.

Cross-Platform Orchestration & Delivery

• Translate enterprise lifecycle strategy into detailed initiatives, features, and user stories consumable across multiple Agile teams (often 9+ teams).
• Own and manage large, complex backlogs spanning multiple systems and vendors.
• Ensure cross-system dependencies are aligned and sequenced appropriately.
• Balance technical debt, long-term architecture investment, and immediate experience improvements.
• Lead lifecycle pilots, prototypes, and scaled rollouts.
• Establish dashboards that measure lifecycle health, friction reduction, and business impact.
• Conduct Quarterly Business Reviews (QBRs) for assigned lifecycle domains.
• Accountable for lifecycle quality, production stability, and executive-level communication during critical issues.

Organizational Leadership & Influence

• Operate as a horizontal integrator across HR, IT, and operational functions.
• Influence without direct authority in highly matrixed structures.
• Lead enterprise change discussions tied to Always-On Conversations, Talent Calibration, International Expansion, and Digital Transformation.
• Identify systemic barriers to lifecycle success and drive structural improvements.
• Regularly mentor and elevate product talent across the organization.

Qualifications:

• Bachelor’s Degree plus 7 years of related experience OR Advanced degree with 5 years of related experience (Required).
• 10+ years of Product Management, Experience Management, or enterprise platform leadership experience (Required).
• Proven experience leading highly