VP, Professional Services

VP, Professional Services

What Does Success as a VP of Professional Services Look Like?

The VP's are responsible for ensuring six main outcomes:

• Own and deliver on project success, monitor the project metrics
• Drive PROS revenue – services and subscription revenue from existing accounts
• Own services bookings and margin
• Successful adoption of our products and seamless transition to our Support and Customer Success teams
• Provide customer references for sales and PROS Champions for marketing efforts
• Ensure product roadmap accurately reflects the needs of their customers

To achieve these outcomes, the VP, Professional Services will contribute towards the Operational goals:

• Success of all implementation projects at your customers
• Better than 95% renewals from existing ARR
• Achievement of the sales plan for the his/her peer Sales Leader

A Day in the Life of the VP, Professional Services: About the role:

• Oversee delivery on all our engagements, whilst supporting the Sales function, to a base of worldwide customers. This includes extensive customer engagement work covering pre-sales,
  onboarding of new customers, overseeing implementation projects, post go-live care and
  collaboration with product support team etc. The team also must undertake activities to support
  successful system adoption by our customers;
• Define clear vision, organize tasks, identify outcomes and assign resources;
• Engage clients as an executive sponsor to ensure joint client and PROS success and when needed leverage internal PROS processes and protocols to resolve critical customer escalation issues and serve as the chief advocate for the customer internally at PROS;
• Mentor others to be effective in the executive sponsor role;
• Closely collaborate with Customer Success teams on monitoring and facilitating the customer’s
  adoption of PROS solution features and functionality, making it possible for the solution to be well
  adopted and to bring the required value;
• Maintain working knowledge of each of the PROS B2B product and service offerings;
• Drive optimal performance from team members, including coaching and mentoring as required;
• Grow services’ revenues from our steady-state customers through the undertaking of training, best practice consulting and system health-checks;
• Understands key performance indicators, both operational and financial;
• Collaborating with peers on the Customer Success and Professional Services leadership teams to drive PROS overall performance and excellence.

Required Qualifications - About you:

We are looking for candidates who possess the rare combination of the following achievements, skills, and behaviors:

• Proven experience with implementing enterprise solutions within a SaaS environment;
• Manage down, around and up with the same enthusiasm and without playing politics;
• Well organized and confident to work independently but will be a strong team player;
• Process oriented and willing to follow and take ownership for enhancing organizational processes designed to ensure efficient, consistent customer relations;
• Self-starter and a problem-solver whilst being resourceful and pragmatic;
• Willing to and enjoy travel up to 35-40% of the time (both domestic and international).

Ideal Experience:

• 10+ years of relevant software/SaaS professional services leadership experience;
• Large account management experience;
• Growth stage understanding.

Critical Skills:

• Strong presentation/demonstration skills;
• Ability to manage high volume activates with varying priorities;
• Focus on expanding our solution footprint and business with existing customers;
• Acts to surpass post-sales goals;
• Takes action to lead the team to greater success

Highly Preferred

• A Bachelor’s in computer science, engineering, math, or revenue management (or similar field of study), or a Master’s in business administration

Skills & Personal Characteristics:

• Ownership
• Care
• Innovation

Why PROS?

PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the