Sr. Customer Operations I

About the Role

Customer Service is our focus, and as a Sr. Customer Operations I you will be the front line to our customers, solving the service needs of our customers and transportation partners.

What the Candidate Will Do

• Provide timely responses to customers and own all tasks such as: Zendesk, Gmail, Scheduling, Inbound Phone Support, Live Chat, Load Board Maintenance, Slack, and future support tools
• Serve as a partner to Leads by anticipating challenges and presenting solutions to support Uber Freight's business objectives and addressing invoice issues related to accessorial/line haul charges
• Show your growing abilities through daily/weekly/monthly response time metrics and other key SLA’s set forth by the Operations Manager
• Schedule orders and update load information as requested by our customers
• Maintain a collaborative and professional work relationship with all team members
• Build processes and SOP’s to transfer vertical tasks to our BPO partners
• Act as the liaison between internal Uber Freight teams

Basic Qualifications

• Bachelor's degree in related field
• 0-1 years' of experience in customer service, operations, account management, or similar functions

Preferred Qualifications

• Experience in the logistics or Freight industry
• Working knowledge of Google Suites or Microsoft Office (specifically Excel)
• High proficiency using computers (typing, quickly navigating between various tools)

About Uber Freight

Uber Freight is a logistics platform and partner with a mission to reimagine the way goods move to help communities thrive. Backed by innovative technology and a dedicated team of domain experts, we provide logistics solutions that give shippers and carriers of all sizes greater reliability, flexibility, and transparency so they can take control of their freight. With over $17 billion in FUM, we’ve built one of the world’s most comprehensive logistics networks consisting of over 130,000 digitally-enabled carriers and thousands of shippers, from small businesses to Fortune 500 companies. For more, visit uberfreight.com.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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