Operational Risk Compliance Business Analyst

The Ford Motor Credit Company team helps put people behind the wheels of great Ford and Lincoln vehicles. By partnering with dealerships, we provide financing, personalized service and professional expertise to five thousand dealers and more than four million customers in over one hundred countries around the world.

In this position…

The Operational Risk Compliance Business Analyst will help drive operational excellence and mitigate risk at Ford Credit. This position plays a critical role in ensuring the integrity of our North American Business Operations (NABO) processes. This role will perform Center Process Reviews (CPRs), conduct transaction testing, and collaborate with other stakeholders to help maintain a robust control environment. The Operational Risk Compliance Business Analyst collaborates closely with key stakeholders across various Ford Motor and Ford Credit teams, including Business Operations, Internal Controls, Legal Compliance, Center of Excellence, NABO Management, and Operational Risk Management.

What you'll do…

• Complete oversight/compliance testing responsibility for North America Business Operations (NABO) by completing in-depth quality audits of business processes.
• Coordinate scheduling and completion of Center Process Reviews (CPR) and provide effective feedback to business teams for the Daily Review Guide (DRG) and Modular Control Review Program (MCRP) to ensure the processes meet SoX requirements.
• Perform, coordinate, and identify processes and timing for transaction testing highlighting operating/procedural compliance opportunities to reduce variability across business teams.
• Complete reviews of previously completed DRGs for accuracy and proper issue identification, action plan execution and offer recommendations for improvements.
• Report results of transaction testing, including recommendations for corrective actions and training opportunities.
• Provide ongoing support to all NABO business process teams to improve MCRP and DRG related process deficiencies identified during the CPR.
• Identify gaps in operational risk compliance and work with the business process teams, Legal Compliance, and COEs for appropriate resolution and sustainment.
• Provide direct support to Internal Controls for MCRP updates, implementation, and follow-up for completion timing.
• Work with Internal Controls to ensure future MCRPs reflect current processes and adhere to GAO, PwC, and other guidelines.
• Work as Subject Matter Expert (SME) for MCRP, DRG, procedure, and job aid related questions and issues. 
• Provide direct support to FMCC Business Operations Teams (i.e., PRS, TL, COM, etc.) with actions and expertise to ensure effective business controls and compliance with corporate policies, SoX, and various rules and regulations.
• Identify operational risk best practices and potential process improvements, leveraging the COE for implementation.
• Create and maintain communications with NABO Business Teams, GAO, Internal Controls, Legal Compliance, Ford Motor Company, and any other impacted organization to support business needs. 
• Assist with the annual GIS1 Records Retention Schedule review.
• Support to miscellaneous risk team-related projects (e.g., BIA, BCP, GRC, AI, RPA, etc.) to support essential cost savings and/or process improvements for the organization.

You'll have…

• Experience with Credit customers and dealer facing processes
• 2 + years of experience related to Business Operations, Center of Excellence, Operational Risk, or Legal Compliance 
• Experience with Daily Review Guide (DRG) review/completion, Modular Control Review Program (MCRP) review/testing, Controls Testing, or other similar experience related to account level transaction testing
• Experience with the GRC self-assessment testing tool
• Excellent communication and presentation skills – oral and written 
• Strong collaboration skills and comfort working with multiple cross functional teams
• Ability to influence, persuade and be comfortable having difficult conversations 
• Strong analytical and negotiating skills 
• Attention to details
• Excellent organizational skills and ability to multi-task, prioritize workload, manage multiple assignments, and deliver with minimal direction 
• Demonstrated Ford+ behaviors and proven success in building relationships 
• Proficient with MS Office (e.g., Excel, Word, PowerPoint), MS Teams, and SharePoint

The position is located at Ford Credit’s central office. The employee will be required to work in the Dearborn, MI office (building FN1) four days a week in a hybrid work environment. 

Relocation is approved for this position.

As an established global company, we offer the benefit of ch