CVS Accountable Care Community Health Worker Field

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

A Brief Overview
Coordinates health care system outreach and education for the community. Administers programs to develop community relationships with healthcare providers. Drives health service awareness to assist members in maintaining optimal health outcomes.

What you will do

• Executes both routine and non-routine business support tasks for the Community Health area under limited supervision, referring deviations from standard practices to managers.
• Follows area protocols, standards, and policies to provide effective and timely support.
• Builds and maintains effective working relationships with members, providers, case managers, and agency representatives, and assists with care plan implementation.
• Manages initiatives to reduce culture and socio-economic barriers between members and providers and identifies gaps and opportunities to strengthen systems of care with the community.
• Maintains member health records, compiles reports, develops educational materials, and completes program documentation.
• Takes direction to execute techniques, processes, and responsibilities.

For this role you will need Minimum Requirements

• Working knowledge of problem solving and decision making skills
• 5+ years work experience

Position Summary

This is a full-time remote role requiring 50-75% travel on Long Island, New York. May require visiting beneficiary in their home, SNF, hospital or physician’s office. Role may also include making outreach to beneficiaries and scheduling appointments from the physician’s office.

Working schedule is Monday-Friday; will work between 8:00am-5:00pm EST (Flex Start 9:00AM-6:00PM EST).

CVS Accountable Care Community Health Care Workers (CHW) serve the community as a bridge between the beneficiary (community) and the healthcare system (providers) through outreach and education. By providing these services, CHW’s help CVS Accountable Care beneficiaries attain and maintain better health outcomes, remove barriers to care, link with community resources, improve relationships with healthcare providers and help both parties to become more acculturated with each other. This position will work under the direction of a designated professional.

Fundamental Components & Physical Requirements include but are not limited to:

• Requires flexibility to work in situations in which the working conditions are unknown, such as environments and situations of beneficiary’s homes and communities vary.
• Ability to communicate medical information to health care professionals and care coordinators over the telephone.
• Knowledge of formal and informal community agencies and resources, or the knowledge of how to research.
• Working knowledge of multi- system outreach programs relate to health care delivery, clinical education, and health-related services.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Educate healthcare professionals and providers on opportunities for improving and understanding the social determinants of health that may be impacting beneficiary’s health and treatment plan through various communication channels.
• Occasional weekend hours may be required.
• Requires the ability to travel to multiple facilities, offices, and home locations.
• Able to influence medical care providers as needed to adjust interventions based on beneficiary’s cultural, ethnic, or religious preferences.
• Ability to work collaboratively in a team and manage multiple priorities, utilizes effective time management skills, and exercise sound judgement.
• Exceptional organizational and interpersonal skills, with attention to detail required.
• Ability to effectively provide support care to socially and medically complex patients in a variety of non-traditional settings.
• Conduct home visits with CVS Accountable Care beneficiaries with chronic conditions to reinforce following the care plan, adjusting tasks to fit with the beneficiary’s culture, language, and religion, imp