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Client and Ancillary Services Manager, GCVS
Ethos Veterinary HealthUnited Statesfull_timeVerifiedPosted 17 Jul 2025
About the role
Client and Ancillary Services Manager
Gulf Coast Veterinary Specialists (GCVS) is the leading provider of specialized care for companion animals, renowned for our unwavering commitment to excellence. We work closely with the veterinary community to uphold the highest standards of care, supported by a state-of-the-art facility equipped with advanced diagnostic and therapeutic technologies. Our dedicated team of passionate veterinary specialists and staff share a common goal: to deliver outstanding care and service.
At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day.
Job Description:
The Client Service, Ancillary Services & Rehab Manager provides strategic and operational leadership for the Client Service, Pharmacy, Laboratory, and Rehab & Sports Medicine departments. This role ensures high-quality support services, clinical efficiency, and a positive client and patient experience. The Manager will spend 30–40% of their time on the floor, actively supporting staff, resolving issues, and improving real-time workflow and communication across teams. The Manager will provide department leadership; perform formal employee coaching and development, strategic improvement and delegate duties and responsibilities of departmental staff as needed. They will also assist in providing quality, compassionate care for all our clients and patients.
The Client and Ancillary Services Manager must have good communication skills and a strong professional relationship with all staff to perform the work as delegated and produce quality results. An intimate knowledge of the day-to-day functions of the department, patient care and client service skills are a must. This position requires a dependable, high-energy person who can handle multiple tasks at one time as well as a high stress environment.
Anticipated Schedule:
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Essential Functions:
Gulf Coast Veterinary Specialists (GCVS) is the leading provider of specialized care for companion animals, renowned for our unwavering commitment to excellence. We work closely with the veterinary community to uphold the highest standards of care, supported by a state-of-the-art facility equipped with advanced diagnostic and therapeutic technologies. Our dedicated team of passionate veterinary specialists and staff share a common goal: to deliver outstanding care and service.
At GCVS, we offer a comprehensive range of veterinary specialties, including emergency and critical care, anesthesia and pain management, avian and exotic animal medicine, cardiology, dermatology and allergy care, diagnostic imaging, internal medicine, neurology and neurosurgery, oncology, ophthalmology, sports medicine and rehabilitation, and surgery and orthopedics. Join us and become part of a team that strives to make a meaningful difference in the lives of pets and their families every day.
Job Description:
The Client Service, Ancillary Services & Rehab Manager provides strategic and operational leadership for the Client Service, Pharmacy, Laboratory, and Rehab & Sports Medicine departments. This role ensures high-quality support services, clinical efficiency, and a positive client and patient experience. The Manager will spend 30–40% of their time on the floor, actively supporting staff, resolving issues, and improving real-time workflow and communication across teams. The Manager will provide department leadership; perform formal employee coaching and development, strategic improvement and delegate duties and responsibilities of departmental staff as needed. They will also assist in providing quality, compassionate care for all our clients and patients.
The Client and Ancillary Services Manager must have good communication skills and a strong professional relationship with all staff to perform the work as delegated and produce quality results. An intimate knowledge of the day-to-day functions of the department, patient care and client service skills are a must. This position requires a dependable, high-energy person who can handle multiple tasks at one time as well as a high stress environment.
Anticipated Schedule:
- Monday through Friday
- Flexibility required
The listing of job duties contained in this job description is not all inclusive. Duties may be added or subtracted at any time due to the needs of the organization.
Essential Functions:
- Maintains a 30% or greater presence on the clinical floor to ensure that the team is adequately supported.
- Core competencies: Team building, performance improvement, communication, systems thinking, negotiation, multitasking and financial acumen.
- Operationally and administratively accountable for the staff of the Client and Ancillary Services teams.
- Identifies and articulates the vision and strategic direction for the discipline of the Client Service and Ancillary Service teams and collaborates on the implementation of operational strategies/initiatives to achieve them.
- Promotes and utilizes a client centered approach within their department while keeping the best interest of the patient in mind.
- Works with the Director of Client Experience and Ancillary Services to implement and maintain strategies to promote the recruitment, retention and recognition of excellence in assigned departments, including overnight and recommendations regarding compensation and benefit programs for staff.
- Staffing: maintains staffing and scheduling to complete the goals of the Client Service and Ancillary support teams.
- Leads in the planning, implementation and evaluation of new protocols and processes, assuring appropriate resources for the delivery of care.
- Creates win-win solutions among diverse needs and expectations.
- Possesses excellent client service and relationship development skills.
- Participates as an active member of departmental le
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