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CI

Lead Customer Service Representative

Circle K
Store 2743135 Sarver PA, United States, United Statesfull_timeVerifiedPosted 2 Aug 2026
💰 $34,000/yr

About the role

Store 2743135: 710 South Pike Road, Sarver, Pennsylvania 16055

Shift Availability

Evenings & Overnight


 

Time Type

Full time

ESSENTIAL DUTIES:

The position includes, but is not limited to, the following essential job duties, responsibilities and requirements:

Customer Satisfaction:  Provides prompt excellent customer service in a courteous, friendly and attentive manner.

  • Greets customers as they enter the area and thanks customers as they leave.
  • Gives assistance and offers suggestions or recommendations to the customer.
  • Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
  • Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.  
  • Reports to work on time and follows the dress and appearance code.

Facility Condition:  Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties:

  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
  • Inspects store facilities and equipment for safety, cleanliness, and proper working order.
  • Contacts maintenance for repair when needed.
     

Merchandising:  Completes build-to’s for ordering/purchasing merchandise. Receives and verifies vendor deliveries.

  • Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
  • Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
     

Sales Controls:  Controls merchandise, cash shortages, and other selling expenses.  Assists in maintaining proper inventory levels and shift audits.

Financial Controls:  Monitors shift sales, cash handling procedures and other shift functions including daily close-out functions. 

  • Notifies the Store Manager of any sales, cash, inventory or operating discrepancy.
  • May receive and sign vendor deliveries and verify quality and quantity of product.
  • Follows Company and/or brand guidelines for product breakage or spoilage.

Staffing Controls:  Supervises the activities of customer service representatives in the absence of the Store Assistant Manager.

  • Helps coach and train new employees to carry out their duties in accordance with Company and/or brand operating, conduct and performance standards.
  • Monitors customer traffic and makes appropriate adjustments to decrease waiting time; may reschedule or re-assign duties of employees based on operational or discipline needs.
  • Assists with counseling of employees and provides feedback to help employees improve performance.
  • May provide direction for managing the fast food service area of the store.
  • Knows the gasoline pricing strategy for the store and changes gasoline prices correctly.

Security Controls:  Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager. 

  • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.

Administrative:  Performs duties associated with shift change such as counting the cash drawer, recording employee purchases and completing end of shift/shift change reports. 

  • Keeps and ensures all employees keep accurate time keeping records. 
  • May take inventory of supplies and equipment. 
  • Attends job-related meetings (may be required to work irregular hours). 
  • Provides regular and predicable onsite attendance.

  • Complete daily store reports and other duties as assigned by the Store Manager. 

JOB REQUIREMENTS:

  • High school diploma or GED preferred.
  • Experience in retail sales preferred.
  • Ability to work with the equipment, tools and materials listed above.
  • Ability to work as scheduled including arriving to work on time.
  • Ability to communicate information and ideas so others will understand.
  • Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
  • Ability to perform essential duties and physical functions described below.
  • Ability to work in the conditions des

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Company

Circle K

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