Senior Lead Researcher - Software

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

✨ Let’s give businesses more time for what matters.

Make your impact within a rapidly growing Fintech Company

The BILL Research team focuses on enabling customer centric decision making. We are empaths, facilitators, and change agents. We influence cross functional teams throughout the customers’ end-to-end journey. We use mixed method approaches to bring the customer into the day to day product development process. We value diverse perspectives and support each other in building inclusive communities of practice. 

We are seeking a highly experienced and versatile Senior Research Lead to join our team. This individual contributor role is critical in driving a deep, holistic understanding of our market, our customers, and the intersection of the two. You will focus on supporting our Software business  and be responsible for conducting both market research and product  research, translating complex findings into actionable insights that inform product strategy, design decisions, and marketing initiatives.

This is a unique opportunity to shape the future of our products and services by bringing together market and customer understanding.

Responsibilities

Market Research: 

• Design, execute, and analyze a variety of market research initiatives including sizing, concept testing, feature prioritization, trend analysis, product-market fit, competitive analysis, and needs identification.
• Utilize both qualitative (e.g., in-depth interviews with industry experts, focus groups with target segments) and quantitative (e.g., surveys, statistical analysis of market data) methodologies.
• Manage external vendors throughout the market research project lifecycle, including vendor selection, contract negotiation, and performance monitoring to ensure high-quality deliverables and cost-effectiveness.
• Monitor industry trends, emerging technologies, and competitor activities to proactively identify potential impacts and opportunities.
• Develop and present comprehensive market insights reports to internal stakeholders, including product leadership, marketing, and executive teams.

Product Research:

• Works on problems of diverse scope (from discovery thru post launch) aligned to critical business goals, across products and customer types. Independently scopes and plans strategic studies with high complexity and ambiguity.  Develops insights and recommendations that shape product roadmaps.
• Leverages a diverse methodological toolkit to meet business goals, such as ethnographic studies, interviews, surveys, usability testing, diary studies, card sorting, and tree testing,  to understand user behaviors, motivations, pain points, and needs throughout the product lifecycle.
• Conducts desk research of existing internal and external data sources  to inform customer understanding beyond specific project work. 
• Analyze qualitative and quantitative user data to identify patterns, themes, and actionable insights.
• Create compelling research artifacts, including user personas, journey maps, empathy maps, and usability reports.
• Collaborate closely with cross functional partners (ie, product managers, designers, product marketers, CX, and engineers) to integrate user insights into product development and design iterations.

Strategic Impact & Communication:

• Translate complex research findings into clear, concise, and actionable recommendations for various stakeholders.
• Synthesize insights from both market and product research to provide a holistic view of opportunities and challenges.
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