Senior BOSC Operations Support Specialist

Job Family:

Business Operations

Travel Required:

None

Clearance Required:

None

What You Will Do:

The Back Office Support Coalition (BOSC) partnership has grown exponentially since its founding in 2022. The Senior BOSC Operation Support Specialist will provide ongoing team-level support to the SLG/GMS BOSC Operations Support Specialist team working within the SLG geographic markets, in addition to managing national priorities for the team and growing relationships crucial to the success of the BOSC partnership.

• Analyze available information, recognize fraud indicators, conduct due diligence utilizing a variety of publicly available resources and proprietary search engines, and document conclusions with documentation of the facts presented. 

• Facilitate biweekly BOSC team meetings, sourcing priority agenda topics from each market as well as sharing updates related to BOSC team national priorities, ADMT work, and SLG-wide developments.

• Coordinate the work of the offshore Advanced Data Management Team (ADMT), with a focus on improving working processes and documentation to leverage lessons learned for future efforts.

• Liaise with SLG leadership to set and manage national operational priorities impacting all geographic markets, synthesizing various layers of instruction and guidance into cohesive workflows for the BOSC team.

• Identify patterns in opportunities and challenges across SLG markets, and brainstorm effective solutions with BOSC leadership and team members.

• Lead the charge on market and national-level pitches for new work for the BOSC team and ADMT

• Meet regularly with BOSC leadership to debrief on current priorities, escalate risks stemming from the markets, ADMT, or other BOSC stakeholders, and plan for future team-wide efforts.

• Serve as the main BOSC point of contact for Guidehouse Operations teams including Project Finance, Legal, and IT

• Serve as backup relationship lead for SLG’s work with the ADMT team.

• Contribute to presentations and support with facilitation for the BOSC Steering Committee.

What You Will Need:

• Bachelor's degree and a minimum of 8-10+ years of prior relevant experience or an associate’s degree and a minimum of 10–12+ years relevant experience (Relevant experience may be substituted for formal education or advanced degree).

• Relevant experience comes from a healthcare provider, central office environment, or revenue cycle outsourcing company. Additional industries / services applicable.

What Would Be Nice To Have:

• Prior relevant experience working in a program support/management, operations/administrative support related role.

• Strong Microsoft Office proficiency, with a focus on Power Point and Excel.

• Written communication and meeting facilitation skills.

• Ability to synthesize large, sometimes disparate sets of data to find patterns to inform team’s work.

• Relationship management and collaboration with stakeholders from varied cultural, linguistic, and work backgrounds.

• Keen eye for opportunities to grow and refine business processes.

• PowerBI and Microsoft Power Apps

• Statistical Analysis

#LI-DNI

The annual salary range for this position is $89,000.00-$148,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program