Operations Manager

Location Zip Code:

87106

Job Family:

Field Management

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time position located in the Albuquerque, NM area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

What we offer:

• Competitive annual salary $55,000-$65,000/YR

• Performance bonus

• Company vehicle provided

• Company gas card provided

• Company Cell phone

• Group Health, Dental, and Vision plans

• Pet insurance, Life insurance, and EAP benefits

• 401K with employer match

• Paid holidays and paid time off

• Opportunity for advancement

• Upbeat and exciting company culture and much more!

Responsibilities include:

• Responsible for customer retention, employee retention, and service center EBITDA

• Continually monitor and balance labor utilization with production to optimize overall efficiencies

• Responsible for all inventory and fleet within the service center

• Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead

• Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center

• Set a clear vision and expectations for the work group

• Strive to achieve high operational efficiency and effective labor management

• Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services

• Execute plans provided for improvement and report progress

• Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals

• Meet KPI  standards

• Work with talent team for hiring needs

• Create a positive atmosphere of learning and growth for all Service Professionals. 

• Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools

• Review Service Professional performance metrics with the Operations Regional Manager

• Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes

• Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training

• Deliver excellent customer service to potential and existing customers

• Team size is determined by revenue.

Qualifications:

• At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.

• Preferred a high school diploma or related education.

• General understanding of Profit and Loss.

• A US driver’s license that has been valid for a minimum of 4 years is required

• A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)

• A drug test and background check will be performed on all new hires

• Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Aptive Environmental:

Aptive Environmental provides pest control services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive grew quickly to become a world recognized brand. In 2022, with more than 1 million customers, Aptive was named by PCT Magazine as the 6th largest pest control company in North America out of 20,000 competitors.

In 2019 Aptive was the youngest company featured o