Program Operations Specialist

Location: Los Angeles, CA

Compensation: $24.04 per hour, non exempt

Organizational Description

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.   

Program Summary

The Flexible Housing Subsidy Pool (FHSP) is a supportive housing rental subsidy program of the Los Angeles County Department of Health Services (DHS), along with other governmental partners and the Conrad N. Hilton Foundation. The goal of the FHSP is to secure quality affordable housing for DHS patients who are homeless. Brilliant Corners, the central coordinating community-based partner for FHSP, works to secure a broad range of housing options, including single-family homes, individual apartments, blocks of units or entire buildings. The Operations team supports the FHSP participant at every stage of the program. Beginning with the initial processing of their application, through unit move-in, tenancy, up until the client exits the unit.

In addition to the FHSP, the Operations Department supports the Homeless Prevention Unit Program (HPU) funded through DHS, which provides payment assistance to participants as a preventative measure to homelessness. The Department of Mental Health (DMH) Housing Assistance Program (HAP) also provides support to participants through the payment of rental assistance, move-in assistance, and utility deposit assistance. Lastly, the Operations Department functions as a fiscal intermediary for a multitude of contracts executed between various third parties and Brilliant Corners, on behalf of our funders.

Position Summary

The Operations Specialist position plays a key role as a member of the Brilliant Corners Program Operations department. The Operation Specialist will work with internal and external partners to receive, review, and process various requests. The type of requests received will vary based on the hiring team but may support other teams as necessary. Below is a brief overview of each of the teams in the Operations Department.

• Payments Team- This team processes client and unit related requests for our FHSP program including general assistance requests, ARVU payments, rental subsidy payments, and utility payments. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and internal departments.
• HPU/Contracts and Grants Team-This team processes a variety of client related payment requests to support clients in retaining their housing a well as processing various invoices relating to our contracts. This team is responsible for tracking these payments using Intacct financial software and/or Excel and responding promptly to payment inquiries from vendors and funders.
• Move-In Assistance Team – This team processes client payments related to security deposits, utility deposits, move-in furniture, and on-going assistance. The team is also responsible for generating unit contracts and participant/landlord agreements related to client move-ins. The team is responsible for processing payments using Intacct, providing on-going reporting, responds promptly to inquiries from case management, funders, and internal partners.
• Applications & Closeout Team – This team processes client applications for the FHSP program ensuring that all data is correct and support case management in this process. The team also handles the accounts receivable portion at the time of move out. These responsibilities vary from security deposit returns, damage mitigation, or invoicing partnering facilities. The team is responsible for tracking processes on salesforce and entering AR into Intacct, responding promptly to funders and venders, and providing on-going reporting to partners.

Requirements

Professional Experience

• 1+ years’ experience in a non-profit setting preferred but not required

Knowledge, Skills and Ability

• Intacct software experience preferred but not required
• Salesforce/CRM