Job Title

Senior Services & Solutions Delivery Specialist

Job Description

You will have the opportunity to minimize patient workflow interruption by maximizing uptime through shared expertise and optimized operational frameworks. This includes delivering subject matter expertise on critical enterprise capabilities in cooperation with businesses and regions.

Your role:

• Assist with tasks related to the publication and announcement of Field Change Orders (FCO).

• Support Emergency Care (EC) complaint handling to gather information, where required:

  • Gain data and feedback from FSEs on complaint related work orders that are being explored

• Handle escalated issues with a focus on delivering swift, accurate resolutions and maintaining high levels of stakeholder satisfaction.

• Enable data-based decision making for management, where possible.

• Identify and promote adoption of existing, as well as innovative best practices.

You are a part of

Services Enablement Team – Services Operations Standards department, where we are responsible for shaping and deploying shared aspirations for service delivery across Philips to provide unparalleled support to our customers. This position is part of our FCO Central Entity team, located in Lodz, Poland, and reporting directly to the Head of Services Operations Standards.

You're the right fit if you have the following skills and experience:

• High school diploma, vocational education.

• Minimum of 2 years of experience in administrative support, service operations, or equivalent.

• Experience with ServiceMax &/or SAP preferred.

• Excellent verbal and written communication skills (fluent in English, second language is beneficial).

• Awareness and sensitivity to global support needs requiring the need to swiftly act and respond accordingly.

• Focus on lean thinking to make processes optimally efficient and effective.

• Excellent ability to quickly learn.

• Commitment toward professional growth and development.

• Ability to effectively collaborate across levels, departments, organizations, and geographies.

• Excellent interpersonal communication skills, as well as being a motivated team player.

• Demonstrated ability to prioritize and balance multiple tasks in a timely fashion, with minimum instruction and supervision.

• Organized, structured, and self-motivated.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.