Senior Onboarding Manager – English / French - CDI - Paris

📍 Location: Paris
💸 Annual compensation 63K€ - 75K€ + equity( BSPCE)

About Qobra:

At Qobra, we are revolutionizing the way companies manage their sales compensation, creating a platform that is both scalable and intuitive. As a fast-growing 40-person startup, we’re already making waves in the French and EU markets, helping companies streamline their compensation processes with cutting-edge technology. Our revenue team is at the heart of this growth, building relationships, driving new business, and scaling our impact.

👉 Want to know more? Discover our product on qobra.co, follow us on LinkedIn and Welcome to the Jungle for the latest news and career opportunities.

💡 If you’re applying, don’t forget to prepare your interview with our Interview Guide.

Your Mission

Qobra is scaling fast, especially in the US market, and onboarding is a critical moment of truth for our customers.

As we onboard more US-based customers with complex compensation structures, we’re looking for a Senior Onboarding Manager to join our 8-person Customer Success team, including a dedicated Onboarding squad of 3.

As a Senior Onboarding Manager, you will be responsible for leading complex, high-stakes onboarding projects, primarily with english speaking customers.

You will act as a project leader and trusted advisor, ensuring onboarding projects are delivered on time, with high quality, and with a strong customer experience, while enforcing Qobra’s methodology and standards.

Your role is critical to:

• reduce onboarding duration,

• increase customer autonomy,

• and position Qobra as a reliable, expert partner for US clients.

What You’ll Do

Own complex onboarding projects end-to-end

• Lead onboarding projects from kick-off to go-live, primarily for US customers

• Manage multiple implementations in parallel, with a strong focus on project structure, risk management, and delivery discipline

• Drive onboarding timelines proactively and ensure predictable outcomes

Act as onboarding project leader for US customers

• Take full ownership of project pace, scope, and structure

• Set clear expectations with clients and enforce Qobra’s onboarding methodology

• Confidently manage senior stakeholders (RevOps, Finance, CRO, CFO)

• Navigate cultural expectations specific to Anglo-Saxon clients ****(clarity, accountability, leadership)

Enable customer autonomy

• Guide customers toward autonomy on the Qobra platform

• Adapt your pedagogy to complex products and steep learning curves

• Ensure customers understand not only how to use Qobra, but why it works the way it does

Deliver onboarding in English, at a high standard

• Run all onboarding communications, sessions, documentation, and follow-ups in English

• Produce clear, structured written communication (recaps, action plans, documentation)

• Represent Qobra with a professional, confident, and structured posture

Contribute to onboarding excellence at Qobra

• Actively contribute to improving onboarding processes, documentation, and playbooks

• Share insights and patterns from US customers with Product, CSM, and Leadership

• Help raise the overall level of onboarding execution across the team

What Makes This Role Exciting

• You will be at the frontline of Qobra’s US expansion

• You will work on complex, multi-stakeholder projects with high visibility

• You will play a key role in making onboarding faster, more predictable, and scalable

• You will operate in a senior, autonomous role, with real ownership and impact

• You will help shape how Qobra is perceived by US customers

About You

Experience & background

• 5+ years of experience in project management, consulting or B2B SaaS implementations

• Proven experience leading complex, client-facing projects, ideally in a SaaS or international context