Revenue Manager - Technical Accounting

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

This role partners closely with the Director of Technical Revenue Accounting and cross-functional teams (Revenue Operations, Deal Desk, Sales, Legal, IT, and Strategic Finance) to evaluate and document non-standard transactions, translating accounting policy into practical guidance, taking into consideration system configurations and how revenue is recognized across a growing SaaS business. The Manager plays a critical role in scaling technical accounting support across deal cycles, audit readiness, and cross-functional coordination.

At Genesys, this work directly supports the accuracy and integrity of revenue reporting while enabling the business to bring innovative offerings to market with confidence. You will operate at the center of technical accounting, deal enablement, and process design, with visibility into enterprise-wide initiatives and the opportunity to drive continuous improvement across systems, controls, and policies.

Location: US Remote (not limited to the states that the job is tagged to)

Key Responsibilities:

The primary responsibilities for this role include (but are not limited to):

• Support the team in maintaining and operationalizing Genesys Revenue and Accounting policies in compliance with ASC 606 and US GAAP requirements, including translating policy into practical guidance and identifying areas for enhancement.

• Translate changes in accounting standards, interpretations, and business practices into updated policies and practical operating procedures.

• Evaluate new products, business models, and contract structures, then translate accounting conclusions into clear, operational guidance for downstream teams.

• Develop and maintain process documentation for all accounting memorandums, ensuring documentation is audit-ready and aligned with company policy.

• Coordinate with our external auditors for the quarterly reviews and year-end audits, including discussing technical revenue accounting issues.

• Strengthen month-end and quarter-end close activities by supporting financial reporting for complex deals and ensuring accounting outcomes are complete and well-documented.

• Partner with Deal Desk, Sales, Product, Legal, and Finance to assess revenue implications of complex transactions and support timely deal execution.

• Perform reviews of detailed technical accounting analysis on complex and financially significant arrangements and calculate and determine appropriate revenue recognition under ASC 606.

• Review contract assessments, revenue calculations, and memos prepared by junior team members to ensure accuracy, consistency, and adherence to policy.

• Provide ongoing feedback and guidance to improve the quality and efficiency of team deliverables.

• Identify and implement opportunities to leverage AI and automation to improve consistency, efficiency, and scalability across revenue accounting processes.

• Drive adoption of AI-enabled tools for contract analysis, memo drafting, and deal review support across the team.

• Remain flexible and responsive to evolving priorities, taking on additional responsibilities as business needs change.

Requirements:

·         Minimum of 6 years of relevant accounting experience with hands-on SaaS/technology experience; prior Big 4 experience (3+ years) strongly preferred.

• Deep knowledge and technical understanding of Software Revenue Recognition Accounting - ASC 606 in SaaS business models with experience in revenue memo writing or evaluation.

• CPA required.

• Confidence and proven ability to communicate both orally and in writing, including the dissemination of technical information.

• Ability to interact effectively with sales and product teams, functional peer groups and subordinates, and to gain cooperation from others, especially those in other departments, as well as with outside auditors and outside legal counsel.

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