People Operations Generalist

People Operations Generalist

LiveRamp is the leading data connectivity platform. We believe connected data has the power to change the world, and we aspire to make it safe and easy for companies to use data effectively. This all starts with our brilliant people. Those who want to make a lasting impact in all that they do will find a home at LiveRamp—an inclusive, collaborative environment where exceptional talent is nurtured, championed, and where people matter most. 

The People Ops team is the front-line of our People Team, supporting our LiveRamp employees on their day to day HR questions. This thoughtful and thorough team partners across LiveRamp departments behind the scenes on organizational changes, onboarding, offboarding, and many other moments throughout the employee lifecycle. Through our ticketing system (AskRamp aka FreshWorks), the People Ops team manages the People Ops queue, Tier 1 & Tier 2/3 tickets, escalations, and cross-functional asks to other AskRamp queues. People Ops has a direct impact on our employee experience, and is a versatile and resilient team! 

You will:

• Manage the LiveRamp People Ops Queue via AskRamp, in partnership with other  People Ops team members. 
• Focus on Tier 2 & 3 (complex) Queue Tickets (org moves, offboarding, promotions & compensation changes), while supporting and backing up Tier 1 Queue Tickets (front-line questions & onboarding)
• Partner daily with Payroll, Tax, FP&A, BT, IT, Legal and other teams to complete ticketing requests
• Partner closely with People Business Partners on organizational changes and accurate employee data across their respective businesses through cyclical HR Programs
• Support Employee Relations Operations including partnering with Business Partners on key dates & details, creating Separation Memos and Agreements, and processing involuntary exits and severance payment with payroll.
• Partner with Business Technology on Workday process improvements and data audits
• Maintain People Ops Standard Operating Procedure (SOP) Docs
• Represent People Ops in cross-functional projects (some highly confidential)

About you: 

• 5-8 years of professional experience, with 2-4 years of HR experience and exposure to HR programs & processes
• You have proven experience maintaining a high level of confidentiality
• You are extremely detail-oriented, and close out any open question or task in writing
• You can smoothly context-switch from email, to the queue, to projects; from communicating to individual contributors, to your People team, to C-Level executives
• You have experience developing content for HR processes, trainings and presentations
• You expertly navigate the LiveRamp org, knowing when to get approval from various stakeholders prior to processing a ticket
• You can present to and communicate with Director & above level leaders
• Excellent communication skills, including effective facilitation, listening and writing
• Demonstrated analytical thinking, problem solving and decision making skills

Preferred Skills:

• Experience navigating Workday as an admin

Benefits:

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: Medical, dental, vision, life, and disability. Plus, mental health support (via Talkspace), flexible time off, parental leave, family forming benefits, and a flexible lifestyle and wellbeing reimbursement program (up to $375 per quarter, U.S. LiveRampers)
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead.  Also Employee Stock Purchase Plan - 15% discount off purchase price of LiveRamp stock (U.S. LiveRampers)
• RampRemote: A comprehensive office equipment and ergonomics program—we provide you with equipment and tools to be your most productive self, no matter where you're located
• Location: work in the heart of *Location* and/or from home (remote-eligible roles)

More about us:

LiveRampers are empowered to live our values of committing to shared goals and operational excellence. Connecting LiveRampers to new ideas and to one another is one of our guiding principles—one that informs how we hire, train, and grow our global teams across nine countries and four continents. By continually building inclusive, high belonging teams, LiveRampers can deliver exceptional work, champion innovative ideas, and