Senior Product Manager - New Business

About UsAt Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management.
Founded in 2016 by experts from across the highest tiers of the US military and intelligence communities – and built by prominent leaders and innovators from the insurance, technology, and cybersecurity industries – Resilience is rewriting the rules of how cyber risk is assessed, measured, and managed. Our integrated cyber risk solutions connect risk quantification software, cybersecurity experts, and A+ rated cyber insurance, all purpose-built for middle and large organizations. 
Guided strongly by our mission and four core values - transparency, excellence, grit, and humility, our culture uniquely blends many different backgrounds, experiences, and skills from across industries and geographies - all focused on helping our clients and partners stay ahead of the bad guys. We are a cybersecurity company, a Cyber and Tech E&O-focused MGA, a fintech startup, and a data science powerhouse, all purposefully built into one. 
Resilience is proud to be backed by leading technology investment firms, including General Catalyst, Lightspeed Venture Partners, Intact Ventures, Founders Fund, CRV, and Shield Capital. With headquarters in San Francisco, Resilience’s team is globally dispersed, with offices in New York, Chicago, Baltimore, Los Angeles, Toronto, and London. Resilience offers insurance coverage through its licensed and appointed insurance agents and security services through its expert security team.  
At Resilience, we’re creating a new category that integrates cybersecurity, cyber insurance, and cyber risk management for middle and large sized organizations.
The Product Management team at Resilience aims to deliver the world’s best cyber resilience platform combining capabilities across risk management, risk transfer, and information security.
As a Senior Product Manager, New Business you will be responsible for leading a cross functional team across UX, Engineering, QA, Customer Success, Security Risk Services, and underwriting to develop risk and security solutions to enable customers to actively manage their cyber risk posture.  You will be the subject matter expert on cyber security risk management.
This position is a Hybrid position located in San Francisco.

Responsibilities:

• Customer Orientation & Engagement: Work directly with customers and prospects to empathize with their challenges, validate and prioritize solutions that add the most value to our customers, and communicate the roadmap. Foster and maintain effective working relationships with customers and numerous internal stakeholders, maintaining a customer-centric approach in spirit and execution.
• Test and Learn: Define hypotheses and design tests with analytics partners, measure success, suggest improvements, iterate on products and features, and communicate results effectively using data and UX narratives. Apply a test and learn mentality and agile way of working to improve your team's products.
• Roadmap Planning: Help develop and own the execution of the roadmap, measure the outcomes and adoption of Resilience Solutions, and communicate effectively through presentations and detailed documentation.
• Execution: Work in an Agile development environment to write epics and user stories to define product enhancements and rollout strategies. Be comfortable working in a fast-paced, high-growth, and dynamic work environment. Build use cases with real-world data and influence decision-making processes.
• Product Evaluation: Continuously evaluate customer satisfaction, supportability, and usability to ensure they meet and exceed our standards and objectives. Demonstrate strong leadership by influencing others, leading teams, and managing stakeholders.
• Go To Market: Collaborate with engineering, support, design, insurance, software sales, customer and marketing teams to build and launch high-quality product experiences that meet evolving customer needs. Be comfortable influencing others, getting buy-in from leadership, and communicating clearly.
• Market and Competitive Analysis: Work with Product Marketing to continuously conduct market and competitive analysis to identify product features and gaps, making informed decisions on prioritization and trade-offs.

Qualifications:

• 10+ years of experience with 5+ years of relevant product management experience
• Experience in enterprise risk management or cyber security risk management - required.
• Experience working directly with clients such as the Risk Manager / Chief Risk Officer and Security Manager / CISO. 
• Experience with Agile Scrum development process.
• Previous startup experience.
• Experience with JTBD + ODI