Program Manager, Service Design - TA Ops

About Netflix:Netflix is the world's leading streaming entertainment service with 222 million paid memberships in over 190 countries enjoying TV series, documentaries, feature films and mobile games across a wide variety of genres and languages. Members can watch as much as they want, anytime, anywhere, on any Internet-connected screen. Members can play, pause and resume watching, all without commercials or commitments.As Netflix grows and expands, it is becoming increasingly important to diversify the workforce in terms of worker types, geographic locations, and business lines. Netflix is committed to providing its employees with the support and resources they need to succeed and thrive in this dynamic and fast-paced environment.
About the Role:The company is focused on building a strong infrastructure that will allow for operational excellence and provide great experiences for people as they move into and within the rapidly growing organization.  This role is part of the Talent Experience Operations (TEO) team which designs and runs the infrastructure to deliver an outstanding talent experience from candidacy to onboarding and beyond. This Program Manager role specifically supports our stunning Talent Acquisition function.
 You will be expected to be a self-starter and comfortable working autonomously, be a highly collaborative, strategic business partner to TA, and proactively design solutions that are intuitive and enable our culture.

In this role:

• You’re a business partner to TA leadership and main stakeholders - You are a strategic thought partner and align their goals and objectives to an actionable plan to help them succeed. 
• You’re a consultant - You use first principles thinking to actively question every assumption you may have to any given challenge or opportunity to fully understand the recruiting teams needs and preferences. 
• You’re a project manager - You can design, plan and deliver on strategic initiatives with your strong project management skills. 
• You’re a problem solver- You can research and resolve any problem that comes your way with recommendations or creative solutions.
• You’re a process designer - You’ll work with cross-functional teams to identity and map the various touchpoints and interactions of the candidate experience.
• You’re a user researcher - You conduct research and gather insights into the needs, behaviors and preferences of TA stakeholders and leaders to inform and improve their experiences.
• You’re a visualizer - You are an expert at creating journey maps of the different Netflix people's experiences and enabling different roles to be effective by creating and maintaining critical visualizations and documentation. 
• You’re a presenter - You can build strong, polished, and engaging presentations and comfortably deliver them to leaders and stakeholders.
• You’re an effective communicator and collaborator - You are an active listener and can simplify and summarize complex challenges and work within the team and across the business to make recommendations to leadership.
• You’re a change agent - You are continuously looking for opportunities to streamline workflows, identify bottlenecks and inefficiencies and proactively design solutions to support long-term success as we scale.
• You’re agile - You are able to move from strategy to execution and adjust to the role you may play depending on the business need.

We want someone who is:

• 5-7 years of complex operations experience (e.g. supply chain) with a strong preference for program management and consulting experience in the Talent Acquisition space
• Strong analytical skills with the ability to tell a story with insights and trends
• Proactive and contributive; takes the initiative and follows-through reliably
• Extremely organized, detail-oriented, and a speedy learner
• Strong project and program manager who can hold others accountable
• A motivated self-starter, able to thrive in a fast-paced environment with quickly changing business needs 
• Strong presentation skills who can build engaging decks and tell a story
• Strong critical thinking and communication skills to connect the dots and share the impact of your recommendation

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.
The overall market range for roles in this area of Netflix is typically $55,000 - $460,000.This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn