Customer Care Specialist (all genders)

Company:IRCA Group is a leading international B2B provider of semi-finished ingredients for the bakery, pastry and gelato markets, serving independent producers as well as large food manufacturers. Core products include chocolate, decorations, creams, inclusions, pastry mixes, gelato ingredients, and other bakery / pastry ingredients.Headquartered in Italy, IRCA Group has a strong track record of growth over the last decade, with 22 manufacturing facilities all over the world, 2000+ employee and €1 billion of revenues.<br/>Purpose of the position: We are looking for a proactive customer care specialist who will bridge the gap between what our customers need and what we’re delivering — helping us to not only meet but also exceed their expectations. The ideal candidate is dedicated to going above and beyond for a customer, leaving no stone unturned in the quest to solve their challenges and make them feel valued. <h3>Requisitions:</h3> <ul> <li>Bachelor’s degree in sales (Bac+2 )</li><li>Experience in industry on a similar position</li><li>Master degree in export (Incoterm / means of payment / international transport).</li><li>Master on the documentation chain on international sales</li><li>Manage communication and international sales Relationship with our customers and internal functions in a multicultural environment.</li><li>Master the process Order to Cash (Management of the customer order processing )</li></ul> <h3>Behaviours: </h3> <ul> <li>To be organised, to plan your work, manage priorities. </li><li>To be proactive</li><li>To be methodical and rigorous</li><li>Open-mindedness, curiosity </li><li>Great ability to work in a team and in a cross-functional manner</li><li>Autonomy, reactivity, to listen customers</li><li>Good interpersonal skills</li><li>Dynamic </li><li>To have an eye on the details</li></ul> <h3>Other technical requisitions</h3> <ul> <li>Good level in English (spoken and written)</li><li>A second language is considered as a plus</li><li>Master pack office </li><li>Master in Excel</li><li>ERP : SAP / INFOR </li><li>CRM : SalesForce</li></ul>