Patient Navigator - Referral Coordinator

Description

About SoHum Health:
At SoHum Health, our mission is to provide high-quality local medical services and engage community members in education and lifestyle opportunities to promote optimal health and wellness. As the sole provider of emergency, acute, radiology, skilled nursing, pharmacy, and various other health services in our expansive rural region, we play a unique role as a hub and trusted partner for the patients we serve. Guided by our core values of caring, quality, teamwork, and positivity, we strive daily to improve the health of our underserved community.   

Summary/Objective

Responsibilities include customer service, obtaining authorization for required services, process referrals and notifying the patient. This position utilizes knowledge of office systems, procedures, hospital regulations, interdepartmental functions and insurance standards and procedure to facilitate patient service to specialty care, advanced imaging and manage clinic records. Assists and/or informs patients of community, government and financial resources as needed. Follows up on referrals from clinic providers and keeps provider informed of patient’s status and progress. Maintains knowledge of community resources and a comprehensive up to date community referral and resource database. 

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Professional, courteous, responsive to patients, co-workers, and superiors.

2. Works well with a variety of age groups.

3. Offers team support; maintains positive relationships. 

4. Maintains confidentiality with regard to patient information.

5. Adheres to attendance, punctuality and absence reporting requirements.

6. Maintains requirements for job description.

7. Seeks to improve skills and abilities through self-education and/or attendance at training programs.

8. Assists, completes and maintains procedures required for clinic referral and medical record operations.

9. Participates in team meetings and/or committees and special projects.

10. Seeks additional responsibilities.

11. Scans appropriate documents into patient health record.

Core Competencies

Communication

Collaboration

Cooperation and Teamwork

Responsibility

Required Education and Experience

Required: High school diploma or equivalent

Preferred: 1 year as a patient care executive in a hospital setting and 1 year as a referral coordinator in a hospital setting.

SoHum Health is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We welcome applicants from all backgrounds and encourage those who are passionate about helping others to apply.  We are an equal opportunity employer and welcome applicants from all backgrounds to apply. We do not discriminate on the basis of ethnicity, race, accent, color, national origin, ancestry, physical attributes, gender, pregnancy or perceived pregnancy, religion, marital status, sex, age, marital status, sexual orientation, gender identity, transgender status, disability, cancer, military status, political affiliation and genetic characteristics. If you meet the requirements listed above and are interested in this exciting opportunity, please submit your application today!  

Requirements

Required: High school diploma or equivalent

Preferred: 1 year as a patient care executive in a hospital setting and 1 year as a referral coordinator in a hospital setting.