Sr Executive Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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Sr Executive Travel Consultant

Job Description

• Do you have a passion for travel and tech? And want to work for an exciting company that’s at the top of their industry?

Business travel is back and we’re looking for talented individuals to join a team that’s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who Are We?

Egencia makes business travel better by making it more connected and complete.  Egencia puts travelers at the heart of business travel, continuously supporting them with solutions that are more engaging and effective. Guided by consumer insights and technology investments from parent company, American Express GBT, Egencia connects everything travelers need – content, technology, service and reporting – in one place.
 

We are seeking talented and experienced individuals obsessed with customer service for the role of Executive Travel Consultant, providing services for both Domestic & and international requests from Executive travelers and assistants.

You provide your prior Travel Consultant experience and Amadeus knowledge; in return we provide a solid team of inspiring colleagues and an exceptional opportunity for career advancement.  You will also be self-motivated and articulate with strong social skills and demonstrated success as a producer with the highest level of professionalism.

Who You Are:

• Experience as a Corporate Travel Consultant/Agent. Prior experience handling VIP/Dedicated is preferred.
• Experience servicing international customers with emphasis on booking practices and theory either in a travel office or call center; ability to read, define and apply international tariff, fare rules, taxes, hub utilization and explicit knowledge/application of airline contracts.
• Strong aptitude/understanding for booking highly complex multiple leg international itineraries.
• A demonstrated and highly professional attitude and personal presentation skills in all verbal and written communications
• Proficiency in GDS reservations system Amadeus
• Solid technical skills, with the ability to assist customers with their urgent and/or complex requests.
• Knowledge of Internet Search Processes
• Must speak Swedish on a native level and be comfortable with English in speaking and writing.

What You’ll Do:

• Ensure optimal executive level service through effective use of our Egencia tools while providing priority wait-listing, preferred seat selection, and upgrade management as needed.
• Be proactive: Recommend alternate routes, lowest available fares, booking class, exchange rates and travel products/services and upgrades.
• Be creative to have consultative approach to ensure meeting and exceeding customer expectations.
• Execute customer service issue follow-up and resolution, visa/passport processing, voids, refunds, exchanges, split ticketing, etc.  
• Provide Executive clients with a positive experience utilizing your expertise for a first call resolution.
• Follow-up from A to Z on every booking or issue
• Positively contribute to the team environment

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.

Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we’re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our Culture

We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they’re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.

Business travel is on the road to recovery, and as part of the world’s largest corporate travel marketplace, we’re in a strong position to define the future of business travel as we lead the industry into a new era. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer par