Field Service Representative

Job Title: Regional Field Service Representative 

Servicing customers in Ohio, Indiana, Kentucky, West Virginia and Michigan and supporting our North American Customers 

Job Summary: 

The Field Service Representative is responsible for supporting customers in support of Skyjack products, providing technical assistance and training and improving overall responsiveness and knowledge for the customers. 

Responsibility: 

• Provide technical assistance and training to customers in support of Skyjack products. 

• Provide appropriate training in customer service to improve overall responsiveness and knowledge. 

• Complete weekly reports in a timely manner. 

• Ability to read and understand a wide variety of manuals for set-up, calibration, operating, repair, maintenance, testing and quality. 

• Locate data in a variety of technical drawings. 

• Ability to understand electric and hydraulic circuits and schematics. 

• Ability to evaluate severity of equipment faults and anomalies considering all possible scenarios. 

• Ability to judge conditions of individual parts, devices and adequacy of repairs. 

• Judge suitability of parts, components, and modifications. 

• Ability to verbally discuss electric and hydraulic circuits and schematics. 

• Communicate effectively with customers to promote products, learn about equipment faults, and explain procedures, answer questions and address complaints. 

• Exchange diagnostic and troubleshooting information with appropriate department personnel. 

• Evaluate sets of data collected from trials and simulations to understand trouble shoot faults and equipment performance. 

• Schedule repair and maintenance tasks. 

• This job relies on us assisting our customers, so travel will be required. 

Academic/Educational Requirements: 

• Post-Secondary technical diploma and ongoing related organization training and maintenance experience. 

Required Skills/Experiences: 

• Minimum 3 years customer service experience; aerial work platform industry experience strongly preferred but not essential. 

• Home office should be located in the center of region (preferred) with high-speed Internet access 

• Management Experience preferred but not required 

• Proficient in Electrical and Hydraulic Repair with the ability to read schematics 

• Bilingual – Spanish and English (preferred) 

• Motivated Self Starter 

• Clean Driving Abstract 

• Valid Passport preferred 

• Comfortable with Public Speaking in a classroom Environment 

• Ability to work independently performing service and repair tasks as needed. 

• Possess strong system and hardware skills. 

• Ability to use communications software and possess above average computer skills including Microsoft Excel, Word, Office and PowerPoint. 

• Demonstrate motivation and continuous learning to update technical skills. 

What Linamar Has to Offer: 

• Competitive Compensation 

• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.  

• Opportunities for career advancement.