Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Business Analyst Senior within PNC's Learning and Development team, you can sit in Birmingham, AL; Washington, D.C; Downers Grove, IL; Kalamazoo, MI; Little Falls, NJ; Cherry Hill, NJ; Brecksville, OH; Cleveland, OH; Miamisburg, OH; Dallas, TX; Baltimore, MD; Louisville, KY. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

The Learning Talent and Development Business Analyst Senior should be:
• Highly organized
• Effective at communication (works with cross-functional teams)
· Capable of handling multiple in-flight requests
· Creative and strong at problem solving
· Detail oriented
· Aware of risks

The ideal candidate will have knowledge with, but not limited to:
· Working with numbers in balancing a budget
· Budget and/or Vendor Management, as well as experience reading and decisioning contracts
· Technology acumen
· Microsoft Tools, such as SharePoint, Excel and OneNote
· Experience with Ariba and/or KY3P systems

Job Description

• Directs in the research, discovery, collection and interpretation of business requirements, and participates in the development and review of processes and procedures, workflow analytics, and reporting.
• Provides consultation to clients on business designs, problem solving and business analysis to support project management. Develops and maintains of all applicable policy and procedure documentation.
• Independently obtains and identifies the business requirements needed to carry out and improve applicable business processes. Provides expertise and problem-solving for clients and technology teams throughout the business analysis process.
• Translates business needs, processes and/or procedures by partnering with applicable experts and business stakeholders to determine and articulate needs. May communicate with stakeholders and technology teams on moderately complex business requirements, provides gap analysis and facilitates future business process modeling for clients.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures