Medical Office Administrative Assistant (31301)

Buffalo Hearing & Speech Center is seeking a full time Medical Office Administrative Assistant to provide administrative support & customer service in our busy Audiology clinic. Previous medical insurance & billing experience preferred.  

This position will be primarily located at our Amherst location. This position is scheduled for 40 hours a week: Mondays & Wednesdays: 8am - 3:30pm, Tuesdays & Thursdays: 8am - 6pm, Fridays 8am - 3pm. 

Essential Functions:

• Customer service: Demonstrate excellent customer service to all patients, clinicians, employees, visitors, etc.  Assure office is operating in an efficient well organized and professional manner, responsible for evacuations when needed.
• Prepare correspondents and all applicable reports. Maintain schedules & calendars. Assist with billing. Maintain all admissions paperwork
• Database administration: Enter track and update all necessary data and information on databases including but not limited to, Sharepoint, Acumed, Sungard, IEP Direct, NYEISS.
• Maintain office supplies and equipment including but not limited to, fax machines, copiers, printers. 
• Assist department supervisors when needed.
• General clerical duties: Typing, making copies, and filing. Cover for another role, including switchboard when needed. Listen to and return voicemails by end of the day. 
• Any other duties as requested by your supervisors. 

Skills:

• Knowledge of Microsoft Office 
• Strong organizational skills
• Ability to coordinate and oversee a busy office
• Ability to multitask
• Strong attention to detail
• Excellent customer service

Education:  Minimum of a high school diploma or GED

Experience: 2 years’ experience with customer service. Prior medical office experience preferred. 

Physical Requirements:

• Physical actions may include, but are not limited to; bending, kneeling, standing, squatting, reaching, printing, crawling, and running. 
• Vision, speech, tactical and hearing senses adequate to perform job requirements.