Practice Manager, Primary Care - Medford

Site: Mass General Brigham Community Physicians, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

We are seeking a full-time Practice Manager to oversee daily operations of our 2 primary care practices in Medford: Family Medicine located at 137 Main Street and Internal Medicine located at 101 Main Street.
Our offices provide physical examinations, routine health screenings, and preventative care for patients. We diagnose and treat acute and chronic illnesses, and promote general health, disease prevention and overall well-being. Our practices are open Monday-Friday from 8am-5pm, and the Practice Manager is expected to have onsite presence a majority of the operating hours. Between the two locations, there are approximately 30 staff members (both clinical and non-clinical roles) and 14 providers (MDs and APPs) total.

In collaboration with the Director of Operations, Primary Care and the Medical Directors of both practices, the Practice Manager will be responsible for all aspects of site operations across two sites and work collaboratively with administrative, clinical, and leadership teams to achieve operational and clinical care goals.

 

Job Summary

Summary
Responsible for small-medium single-site practice or smaller multi-site practices (3 or more locations). Provides direct supervision of the administrative and clinical support staff, and operational duties and functions. As a member of the leadership team, provides administrative cross coverage to manage staffing and/or operational issues.

Essential Functions
-Oversees the day-to-day administrative performance of secretarial and clinical support staff and manage staff schedules. Evaluates daily staffing needs and coordinates replacement of staff.
-Performs hiring, orientation and evaluation of staff. Administers corrective action if appropriate.
-Assists in the career development of practice employees through on-going coaching, counseling, and training. Ensures all mandatory training is completed by staff and HIPAA policies and procedures are followed by staff. Evaluates, develops and implements administrative systems and procedures designed to maximize practice operations. Regularly evaluates and analyzes practice performance metrics. Collaborates with practice leaders on the preparation of the practice's annual budgets.
-Oversees the department’s payroll including the resolution of payroll issues. Monitors patient billing activity to ensure compliance with revenue procedures. All other duties assigned.

 

Qualifications

Education
Bachelor's Degree Related Field of Study required

Licenses and Credentials

Experience
2-3 years supervisory experience required

2-3 years' experience working in an academic healthcare environment required

Knowledge, Skills and Abilities
- Strong understanding of all Office Suite.
- Strong communication and organizational skills.
- Strong and proven leadership skills.
- Ability to work with staff of all levels.
- Excellent time management skills.
- Analytical and math skills.
- Knowledge of Accounting Principles.
- Ability to adapt to multiple and rapidly changing priorities and deadlines.

 

Additional Job Details (if applicable)

When hiring, we take a people-first approach! To thrive in our practice settings, the ideal candidate is a motivated leader who wants longevity in their career and to be part of a multi-disciplinary team whose mission and values are built upon respect, collaboration, and