Senior Staff Software Engineer

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

The engineering organization is a dynamic group of builders, thinkers, and problem-solvers dedicated to delivering scalable, AI-powered software products that elevate how organizations work. We value clean architecture, intuitive user experiences, and a culture of continuous improvement. Every engineer here plays a key role in shaping the quality and reliability of our products.  

About the Team 

The Public Sector Digital Services team builds scalable applications that support government agencies like social benefits, grants, and case management—serving millions globally. As part of a fast-growing sector, we’re expanding our impact and looking for enthusiastic engineers who thrive in mission-driven environments.  

Please Note: This position will include supporting our US Federal customers. 

“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered. 

Role Overview  

We’re seeking a Senior Staff Software Engineer with strong full stack development experience (expertise in end-end application development, maintenance, & deployment covering all platform and UI/UX aspects). This role involves hands-on coding, system design, and collaboration with stakeholders. You’ll contribute to building applications using the NOW framework. You will also be a mentor for colleagues and help promote knowledge-sharing.  

What you get to do in this role 

• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability. 
• Collaborate with product managers to translate requirements into well-architected solutions, owning features from design through delivery 
• Build intuitive and extensible user experiences using modern UI frameworks, ensuring flexibility for customer-specific needs. 
• Contribute to the design and implementation of new products and features while enhancing existing product capabilities.  
• Integrate automated testing into development workflows to ensure consistent quality across releases. 
• Participate in design and code reviews ensuring best practices in performance, maintainability, and testability.  
• Develop comprehensive test strategies covering functional, regression, integration and performance aspects 
• Foster a culture of continuous learning and improvement by sharing best practices in engineering and quality  
• Promote a culture of engineering craftsmanship, knowledge-sharing, and thoughtful quality practices across the team. 

Qualifications

To be successful in this role you have:  

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the developer productivity 
• Typically requires a minimum of 12 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience. 
• A minimum of 12 years of hands-on experience, or an advanced degree with 8 years of full stack development 
• Proficiency in Python, Java, or similar object-oriented languages. 
• Experience with modern front-end frameworks such as Angular, React, or Vue. 
• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization  
• Familiarity with automated testing frameworks (e.g., JUnit, Selenium, TestNG) and integrating tests into CI/CD pipelines 
• Understanding software quality principles including reliability, observability, and production readiness. 
• Ability to troubleshoot complex systems and optimize performance across the stack. 
• Experience with AI-powered tools or workflows, including v