IT Senior Manager

Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories and demonstrate the unique value of earned media. Muck Rack’s Public Relations Management (PRM) platform enables PR teams to work together to find the right journalists for their stories, send customized pitches, build meaningful relationships with the media, monitor news, and quantify their impact.

Founder controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., G2, and BuiltIn. We value resilience, transparency, ownership, & customer devotion and infuse these values into everything we do.

We’re looking for a collaborative and self-motivated IT Senior Manager to join our quickly growing team and make a big impact.

As an IT Manager on the IT/Security Team, you’ll work closely with Security, HR and managers to provision access, automate workflows, ensure device setup and admin our SaaS applications. You’ll work on bringing our IT team in house from a 3rd party service that is currently servicing Muck Rack. You will help to automate our provisioning and report on SaaS license usage.  Our IT tech stack includes Google Workspace, Okta, Zluri, Zoom, Slack, 1Password, Shortcut, Github Enterprise and more.  Our technology team is focused on scale, quality, delivery, and thoughtful customer experience. We ship frequently without sacrificing work/life balance and want to build a quality IT team that empowers our employees to serve our customers.

To be set up for success in this role, you’ll need to have:

• 2+ years total professional experience as an IT manager and 5+ years as a senior IT associate
• Google Workspace admin experience.
• Managing SaaS licenses, access and budget.
• SSO configuration, ideally Okta.
• IT automation tools, ideally Zluri or things like Bettercloud.

If any of the below also describe you, this could be an exciting opportunity:

• Want to be a foundational member of our IT team as we bring it in house.
• Build out IT roadmaps and plans to improve going forward.
• Make decisions that can impact the enterprise as a whole with our IT plans..
• Interest in journalism, news, media or social media

In addition, we’re always looking for candidates who:

• Have excellent communication skills, with an ability to explain ideas clearly, give and receive feedback, and work well with team members
• Exhibit a willingness to learn in areas where they have less experience with our tech stack
• Take pride in the quality of their work and want to build out improvements to existing systems and create new ones.
• Familiar with IT security best practices and securing an IT organization.
• Have the ability to manage complexity in a large project, and incur technical debt only after considering the tradeoffs
• Take a logical approach to problem solving that combines analytical thinking and intuition

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• A 1 hour zoom interview with the hiring manager
• Final interview with several team members, including a discussion of cross departmental coordination and typical IT work loads 

Salary

The starting salary for this role is between $131,000-$152,000 depending on skills and experience. We take a geo-neutral approach to compensation within the US, meaning that we pay based on job function and level, not location. For all other countries, we have competitive pay bands based on market standards.

 

Why Muck Rack?

Remote Work, Forever. We’re a fully distributed team and have pledged to remain that way forever. We offer employees a full home office setup, phone & internet reimbursement, and a monthly coworking membership. We build culture through virtual and in-person team bonding opportunities including team lunches, friendly competitions, and celebratory events!

Transparent Compensation. We offer competitive geo-neutral pay in the U.S. and review compensation at least once annually to ensure internal equity and alignment with the external market. Depending on the role, we offer either a standardized bonus program or attainable commission structure and