JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The OXT Director is responsible for identifying, proposing and implementing solutions that focus on improving JAS Forwarding (USA), Inc. performance by managing and optimizing its business processes.

ESSENTIAL FUNCTIONS: 

• Work with COO to create, articulate, and implement operational strategies and processes consistent with goals of the company
• Support regional business process managers by developing training materials related to new initiatives and ensuring there is alignment in training of Branch/Department management
• Partner with JAS Worldwide to ensure that strategies and processes created to assist JAS USA are aligned with those in place for the global organization
• In partnership with management and operations staff identify, define and measure certain KPIs within operation           
• Work with Regional OXT managers to train, monitor and enhance the operational performance of the regions and branches
• Work with finance and/or regional accounting manager to ensure consistency in operations relative to the financial goals of the Company
• Develop and publish reports that allow management to evaluate operational performance and identify areas for potential improvement
• Provide JAS Worldwide IT and Compliance suggested technology improvements that can positively affect productivity and operational performance
• Create and drive initiatives that enhance operational efficiency and support consistent levels of superior customer service
• As a member of the Strategic Steering Team evaluate non-standard customer requests/requirements to determine ability to support (when outside internal standard process) and ensure desired goals/outcomes can be delivered
• Work with and direct the corporate quality manager to ensure compliance with JAS Worldwide BMS (Business Management System) and alignment to JAS USA policies 
• Other duties as requested

SUPERVISORY RESPONSIBILITIES: 

• Manage and develop the USA OXT Team
• Coach and mentor direct reports

QUALIFICATIONS:

• Ten (10) plus years’ experience in freight forwarding and operations management required
• Three (3) years supervisory/managerial experience is required
• Cargowise Certified Professional certification is preferred, with minimum qualification of holding Cargowise Certified Specialist
• Excellent Freight Forwarding product knowledge
• Excellent organizational skills
• Strong computer skills including Microsoft Office suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to work in a team and independently
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others
• Able to interact positively and effectively with co-workers, subordinates and supervisors

EDUCATION AND EXPERIENCE:

• High school diploma/G.E.D. equivalent required
• B.A. or B.S. preferred
• Ten (10) plus years’ experience in freight forwarding and operations management required
• Three (3) years supervisory/managerial experience is required
• Prior experience establishing aligned organizational strategic goals for team members and managing employees to KPI’s required
• Previous experience and demonstrated ability to manage and prioritize heavy workloads while meeting deadlines in a fast-paced organization required
• Sound understanding of quality management systems preferred

ENVIRONMENT:

100%performed in climate-controlled internal office environment working under normal office conditions.  

While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear.  While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be r