Assistant Manager, HIM

Tennessee Oncology, one of the nation’s largest, community-based cancer care specialists, is home to one of the leading clinical trial networks in the country. Established 1976 in Nashville, Tennessee Oncology’s mission remains unchanged: To provide access to high-quality cancer care and the expertise of clinical research for all patients, at convenient locations within their community and close to their home. Our growing network of physicians and locations is based on this mission. Tennessee Oncology is committed to advancing both the science of detection and targeted treatments, and to making these advances available to every patient. We believe caring for cancer patients is a privilege.

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description:

The HIM Assistant Manager will oversee and supervise the work functions and staffing of the areas assigned in the HIM department. The HIM Assistant Manager will assist with the performance, coaching and evaluation of employees and ensure positive interaction of staff with patients as well as quality and accuracy of work performed by staff. The HIM Assistant Manager will support the continuous improvement of overall patient chart management, ensure the accurate, secure, and efficient handling of patient records, and promote communication delivery to patients, external healthcare entities, and care teams throughout the organization. The HIM Assistant Manager will direct HIM Specialist workflows and assist in the development of policies and procedures related to HIM Specialist duties. The HIM Assistant Manager will work with the HIM Manager and the ROI Manager to support overall Health Information Management strategies.

ESSENTIAL FUNCTIONS:

• Foster a culture of compliance, and continuous improvement, and create clear communication channels for staff to report issues and offer suggestions
• Responsible for supervising the HIM team, including day-to-day processes and procedures (e.g., timekeeping, auditing, and educating)
• Provide support and training on existing or new workflows and initiatives
• Assist in developing policies, procedures, goals, and objectives
• Build a cohesive team environment between triage staff and other team members of clinics
• Assist in monitoring performance, attendance, and productivity of assigned staff and provides regular feedback to the team
• Assess team needs and recommend changes to the HIM Manager
• Monitors for compliance and legal concerns and reports these to the Compliance & Privacy Office
• Responsible for dissemination of information to staff through regularly scheduled staff meetings
• Assists with coverage and scheduling
• Address patient calls, portal messages, tasks, and emails concerning and other medical records topics promptly
• Ability to appropriately discuss concerns presented by physicians, team members, managers, or external parties
• Collaborate with clinics to identify trends and resolutions to assist patients, team members, and other healthcare entities with concerns
• Monitor effectiveness of performance improvement projects and quality metrics
• Perform or assist with interviewing, hiring, orientation, developing, training, counseling, coaching, evaluating, disciplining, or terminating personnel using Human Resources and organizational guidelines and HIM department goals and objectives
• Perform duties following Tennessee Oncology values, policies, and procedures
• Maintain positive and effective working relationships with all other departments
• Attend clinic staff meetings when present in the clinics and HIM meetings, as scheduled
• Other duties as assigned to support the unit, department, entity, and Tennessee Oncology

KNOWLEDGE, SKILLS & ABILITIES:

• Strong organizational and communication skills
• Ability and willingness to work closely with others to create a positive working environment conducive to productivity and efficiency
• Maintain discretion and confidentiality in communications
• Knowledgeable in the implementation and evaluation of performance improvement projects
• Proficient in applicable computer software programs
• Ability to communicate effectively with patients, families, visitors, healthcare team, physicians, administrators, leadership, and other staff

EDUCATION & EXPERIENCE:

• Bachelor’s degree preferred
• Oncology experience strongly preferred
• Minimum of 3 years in a healthcare setting, preferably in hea