Sr. Director / Executive Director, Patient Services

Who We AreCogent Biosciences is a publicly traded biotechnology company focused on developing precision therapies for genetically defined diseases. The most advanced clinical program, bezuclastinib, is a selective tyrosine kinase inhibitor that is designed to potently inhibit the KIT D816V mutation as well as other mutations in KIT exon 17. KIT D816V is responsible for driving systemic mastocytosis (SM), a serious disease caused by unchecked proliferation of mast cells. Exon 17 mutations are also found in patients with advanced gastrointestinal stromal tumors (GIST), a type of cancer with strong dependence on oncogenic KIT signaling. Top-line results from registration-directed trials in NonAdvanced SM, Advanced SM and GIST are expected in 2025. The company also has an ongoing Phase 1 study of its novel internally discovered FGFR2 inhibitor. In addition, the Cogent Research Team is developing a portfolio of novel targeted therapies to help patients fighting serious, genetically driven diseases targeting mutations in ErbB2, PI3Kα and KRAS.
Our Teamhttps://cogent.culturehq.com

This role will have responsibility for the design, build and scaling of the Cogent Biosciences Patient Support operations for Cogent’s oncology and rare disease portfolio.  In this patient centric role, you will be responsible for delivering innovative, patient-focused support options for each therapeutic area and establishing a strong relationship with the brand and external hub partners.  This role will report into the Senior Vice President, Market Access.

Responsibilities

• Responsible for the design and build of Cogent’s patient support capabilities including optimizing existing capabilities and building out new capabilities in anticipation of upcoming products launches in the metabolic, GI specialty and rare disease categories.
• Lead all aspects of the Patient Support organization, including internal employees and external partners, to design and implement programs in furtherance of the company’s patient support objectives for in-line and pipeline assets.
• Set performance expectations with internal and external partners and manages performance against KPI’s.
• Development of KPI’s to include leading and lagging measurements related to systems, program offerings, responsiveness and overall customer satisfaction with Cogent Biosciences’ program.
• Responsibilities include, but are not limited to, Patient Reimbursement Services, Financial Support Programs, Case Management Support, nursing support and other related patient support programs.
• Work with specialty pharmacies to ensure program offerings are aligned with business objectives
• Work closely with cross-functional stakeholders, including US Market Access, Analytics & Commercial Operations, Marketing, Sales, Legal and Medical, along with relevant external customers, stakeholders and vendors.
• Declare and oversee the program SOPs, exceptions processes, workflows, scripting, training and reports.
• Identify and communicate strategic insights and trends in health plan coverage, healthcare reform, patient access and provider needs to inform the ongoing optimization of the patient support program operations.
• Achieve brand specific patient access objectives at launch & throughout the product lifecycle and ensure operations are in place to provide optimal reimbursement support at launch.
• Support the annual brand planning process with data driven insights on our patient support programs.
• Analyze the market in terms of coverage, reimbursement, and access issues, both existing and emerging payer policies, formulary listings, competitive landscape, trends, pricing, contracting strategies, and potential barriers to providers and patient access. In collaboration with legal counsel, monitor the evolution of the government policy around PSPs, identify potential impact to Cogent Biosciences PSPs and adapt to conform with guidelines.
• Partner with National Account Directors and Reimbursement Managers to secure payer coverage and provide field reimbursement support & materials
• Oversee the management of all PSP offerings, to ensure they are aligned with brand & budget objectives
• Responsible for developing Patient Services materials (e.g., patient services branding, consent forms, patient services brochures/flyers, etc.)
• Ensure patient support programs comply with all applicable regulations, including OIG, CMS, and industry standards.

Qualifications

• Bachelors degree required
• At least 12+ years of experience in developing and managing biopharmaceutical PSPs, either directly with a manufacturer or as an outsourced vendor to manufacturers.
• 7 plus years of experience in reimbursement or market access in the biopharmaceutical industry with an under