Technical Advisor, Digital [IC2]

ALL SOURCEGRAPH ROLES ARE FULLY REMOTE

Who we are

Our mission at Sourcegraph is to make it so that everyone can code, not just ~0.1% of the population. Our code graph powers Cody, the most powerful and accurate AI coding assistant, as well as our Code Search product, which helps devs explore their entire codebase and make large-scale migrations and security fixes. We’re building software that builds software, and in doing so we’re making devs more productive and preparing for a world where a lot more code gets written.

It’s an exciting time to join Sourcegraph. AI has taken over the world, and we’ve spent the last 10 years building infrastructure that’s integral to making AI generated code more powerful and accurate. Our customers include 4/5 FAANG companies, 4 of the top 10 banks, government organizations, Uber, Plaid, and many other companies building the software that pushes the world forward. We’ve raised $225M at a $2.625B valuation from Andreessen Horowitz, Sequoia, Redpoint, Craft and others. We’re making ambitious bets on our future and we’re looking to hire exceptional people to join our team as we make Sourcegraph one of the biggest and most influential companies in the world.

Working hours

🌎 Given that we are an all-remote company and hire almost anywhere in the world, we don’t have a location requirement for this role. However, your working hours must overlap with PST for at least 30 hours/week.

Why this job is exciting

You will help establish the newly formed Digital Success team at Sourcegraph. As a Digital Technical Advisor, you will provide non-dedicated, on-demand coverage across a large set of our innovative customers. You’ll build and manage tech-nurtured campaigns to reach our customers and developers. You’ll ensure the customers' developers love our platform, remain happy customers, and grow month after month. You'll also help our customers solve technical problems while driving key metrics like adoption, usage and consumption.

Within one month, you will…

• Start building a trusting relationship with your partners across Technical Advisory (post-sales), Customer Engineering (pre-sales), Implementation Engineering, Sales, and Support Engineering teams.
• Learn about our product, our value proposition, our customers, our team, and our processes.
• Join or review customer and prospect calls to understand their challenges and needs.
• Help define and build across the Digital Success customer journey.
• Have built an on-demand and on-rotation coverage plan process for Digital Success customers to review common success plans and goals.

Within three months, you will…

• Be assigned your first customers with whom you’ll begin to define common success plans and goals to be worked on and reviewed frequently.
• Ensure your customers derive maximum value from their investment in Sourcegraph; develop account success plans based on insights and needs where necessary.
• Execute current processes and playbooks that provide value to our customers and ensure long-term growth beyond just your assigned customers.
• Provide recommendations based on the customer's infrastructure and use cases, and provide feedback to internal teams as your customer's voice.

Within six months, you will…

• Drive your customers' success, including their onboarding experience, ongoing feature adoption, renewal, and expansion through a digitally nurtured program.
• Conduct streamlined onboarding processes, product enablement and customer success plans on an ongoing basis.
• Translate customer sentiment to internal teams by logging product gaps and providing supporting evidence that helps product teams prioritize our roadmap. Be the voice of the customer.
• Help solve technical problems with and for our customers.
• Flag potential opportunities for expansion and up-sell across your book of business to our Sales counterparts so they can pursue account growth and increased solution footprint.

About you

You are an enthusiastic, self-driven, and results-oriented post-sales specialist who shares