Operations Analyst I (East ROC)

 

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

 

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity. 

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance. 

 

Job Summary

Gathers and analyzes customer calls and various computer data to determine location and cause of power outages. Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations. Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.  Duties may extend to maintaining accurate information and movement in Crew Manager. Performs as Local Storm Analyst and maintains an ability to travel to impacted offices. 

Accurately manages Estimated Restoration Times to customers. Provides accurate and timely information to customers and first line resolution to customer complaints.   Duties may extend to direct customer correspondence. Provides accurate and timely information to customers, and first line resolution to customer complaints. Duties may extend to direct customer correspondence. Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.  Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.

Recognizes the financial impact of gathering and maintaining accurate information in all systems.  Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable. Prioritizes, dispatches and manages streetlight work.  Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing.

Specific duties may vary by location based on local office and operational needs. 

Required Knowledge, Skills, Abilities & Experience

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

- 2+ years of demonstrated related experience

- 6 months of Regional Operations Center (ROC) experience is required

- Basic knowledge of distribution and transmission systems
- Ability to learn job-specific computer applications
- Ability to handle constantly changing and emerging priorities
- Ability to address multiple tasks simultaneously

- Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software.

Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications.  Problem resolution; Demonstrated sound analysis skills.

Education Requirements

Education Level: Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education: High School or GED required.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%Travel Up to 25%

Other Working Conditions

This position requires shift work. Must be available for planned and emergency overtime. 

Test Description

No Testing Required

 

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law.  Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

 

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and co