Senior ACC Specialist

Description

Job Summary

The Senior Agent Contracting and Commissions Specialist proficiently facilitates complex elements of the agent contracting relationship and commission payment process to ensure compliance, accuracy and a strong customer service experience for our distribution partners. The Senior ACC Specialist exercises a high level of independence and assists ACC Manager with training and assisting less experienced members of the team.

Primary Responsibilities

• Operate with strong knowledge of regulatory requirements of assigned states to ensure appropriate onboarding
• Assist ACC Manager with agent and department audits
• Assist ACC Manager in training less experienced team members on department procedures and responsibilities
• Provide enhanced level of personalized customer service for key distribution partners in coordination with assistance from ACC Specialist assigned to corresponding states
• Serve as department representative on Company committees and task forces as assigned
• Handle commission related inquires and/or adjustments, including those escalated by team members 
• Manage debit balance and ACAP processes per department procedures
• Aid Financial Services Department in processing EFT returns
• Review and code department invoices as necessary to help facilitate approval 
• Manage returned checks and process voids, in absence of ACC Specialist III 
• Update internal systems as necessary including, but not limited to, agent appointments, renewals, replacements or terminations as assigned 
• Perform other agent onboarding & contracting functions for assigned states and assigned special agencies including but not limited to:
• Review submitted agent onboarding documents to confirm accuracy and completeness
• Process agent applications in accordance with department standards
• Perform ongoing agent administration for assigned states and assigned special agencies including but not limited to:  
• Respond to agent inquiries and initiate agent correspondence regarding general administrative items and associated daily tasks
• Process state billings, renewals and agent of record arrangements for select states
• Assist with compliance monitoring by reviewing and copying licenses, reconciling Company records with state insurance departments, processing necessary agent terminations and providing appropriate release letters for select states
• Manage agent transitions due to death including, but not limited to, performing necessary system updates, processing final and/or beneficiary payments 
• Perform basic commission accounting for assigned states, states of ACC Specialist I and special agencies as assigned to include:
• Set-up commission scales to facilitate appropriate and accurate payment
• Pay and calculate commissions or commission splits as necessary in assigned states
• Process IRS Levy payments and other similar wage garnishments per procedural schedule
• Conduct other duties as assigned

Requirements

Qualifications

• Bachelors Degree required
• Previous insurance industry experience required
• Strong track record of reliable performance within agent contracting and/or commissions strongly preferred 
• Insurance and/or compliance industry designations strongly preferred
• Leadership qualities including but not limited to demonstrated initiative in completing one’s own tasks, providing proactive, critical thinking and assisting team members with such
• Ability to effectively prioritize and monitor work to achieve timely results
• Ability to maintain confidentiality and adhere to privacy standards
• Ability to learn systems processes and procedures quickly
• Flexible and adaptable to changes
• Highly motivated, organized and attentive to details
• Comfortable in fast-paced environment 
• Ability to work successfully in a team environment, both individually and collectively
• Ability to work under pressure and remain focused
• Above average problem solving skills
• Strong communication skills, both verbal and written
• Excellent organization and time management skills
• Ability to motivate and support team members 
• Proficient computer skills including MS Word, MS Excel, MS Outlook PowerPoint and the Internet