Manager IT Software Digital Quality Engineering

Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.

Job Description:

Education:

• Bachelor's degree in Computer Science, Computer Engineering, Systems Engineering, or other related Engineering disciplines.

Work Experiences:

• Minimum 10+ Years of progressive experience and deep knowledge of software QA design and methodologies.
• Establish and enforce quality assurance standards, best practices, and testing processes across the software development lifecycle.  
• Experience in developing comprehensive test plans, strategies, and test cases to cover all functional and non-functional requirements for ECom application releases &  Customer Data Platform (CDP) such as Treasure data, ActionIQ, Bloomreach, Tealium, Segment, Adobe, or similar composable/hybrid implementations
• Experience governing QA Managed Services teams through an outsourced model where a dedicated team manages all aspects of testing, including test strategy development, execution, defect tracking, and reporting
• Experience in providing QA solutions geared towards targeted customer interaction and a general understanding of a wide variety of marketing data/technology platforms, including Content management platforms, personalization platforms, CRM platforms, Experience management software, Email marketing tools, E-commerce, Mobile tracking software (preferred but not required)
• Understanding of data privacy regulations
• Knowledge of distributed data processing frameworks such as Kafka is preferred.
• Experience in analyzing testing data to identify trends, generate quality reports, and communicate key metrics to stakeholders.
• Experience in managing and guiding a QA team that provides functional, nonfunctional, automation, and digital professional services and has made continuous improvements in the practice.
• Experience in collaborating closely with product managers, developers, project managers, and other cross-functional teams to ensure quality is integrated throughout the development process. 
• Experience in identifying areas for improvement within QA processes, evaluating new testing tools and methodologies, and implementing changes to enhance overall quality. 

Skills:

• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
• Excellent analytical, research, documentation, project planning, and implementation skills. 
• The ability to apply novel techniques to improve existing processes, applications, and solutions is required.
• Significant creativity, ingenuity, and innovation coupled with the ability to independently develop new solutions to difficult problems is essential. 
• Expert-level knowledge of the complete development process, including specification, documentation, and software quality engineering. 
• Demonstrated ability to interact effectively with team members within the IT organization, as well as with business staff outside of the IT organization. 
• Self-motivated, with the ability to work on multiple projects in a fast-paced environment
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within a high-volume, fast-paced environment
• Excellent analytic skills with the ability to use key tools to dive deep and provide analysis consistently on performance metrics
• Leadership and mentoring abilities to guide and develop QA team members 

Responsibilities:

• Provides management and oversight to the staff and activities of the ECom Managed Services & Personalization software QA team. Is responsible for the project management, supervision, and coordination of software testing for all assigned releases. 
• Works with IT leadership to establish and/or improve the effectiveness and efficiency of industry-best practices and QA standards, processes, and procedures, to ensure software quality and successful process audits (including PCI, SOX). 
• Ensures ECom QA Managed Services team performs complex functional, system, Test automation, performance test, data engineering, integration, and regression/acceptance testing to support internal applications and customer-facing websites and related back-office applications that enable the organization to deliver high-quality software services to customers.
• Is responsible and accountable for driving the quality of periodic software releases with a focus on developing and implementing a robust testing strategy that aligns with the Agile development process. 
• Select and manage appropriat