Principal Engineer, Network Engineering, Design, & Security

See yourself at Twilio

Join the team as Twilio’s next Principal Engineer, Network Engineering, Design, & Security.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to be a key leader in the development, deployment, and maintenance of software solutions within our cloud-based on-premise applications, tools, and infrastructure. 

This role will ensure systems designed, developed and monitored to increase operational efficiency and stability, and managed to mitigate risk. You will be responsible for owning and maturing the standards, best practices, and roadmaps for the Infrastructure teams, globally. You will also partner cross-functionally with internal teams and stakeholders to provide and scale complex infrastructure solutions to support needs of the company.

Responsibilities

In this role, you’ll:

• Design / develop technical standards and ensure knowledge transfer with an emphasis on security and scalability
• Harden internal systems against penetration and attack and participate in an on-call rotation for escalated issues
• Partner with staff to provide support and troubleshooting for all network related issues for the user community
• Function as technical design lead to develop solutions for projects / initiatives in Network Engineering domain
• Develop / implement framework and operational metrics to inform stakeholders of health of Twilio’s network
• Mentor next generation of network engineers  and provide thought leadership on emerging technologies
• Ensure planned testing activities are performed and technical criteria are met for rapid disaster recovery
• Manage audits, risk assessments and vulnerability scans to ensure compliance, identify and resolve risk
• Research, analyze, and recommend the implementation of changes to rectify any network deficiencies
• Create and maintain documentation for network design, IT network standards and process

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 10+ years practical analysis experience in network design, administration, operations, and procedures
• BS in Computer Science or equivalent and/or 10+ years of progressive overall IT support experience
• Experience with Endpoint Detection and Response (EDR) / Network Detection and Response (NDR)
• Knowledge of Identity Access Management (IAM) within AWS, GCP, and Azure cloud platforms
• Advanced knowledge of core networking protocols including 80211, TCP/IP, DNS, DHCP
• Hands-on experience configuring Cisco/Palo Alto routers, switches and firewalls
• Knowledge of network security to implement security policy for compliance
• Serverless network architecture deployment and support and logging
• Significant experience with Active Directory and DNS

Desired:

• Persuasive - Bring others to their point of view using logic, data, and emotion. Have a formal process and framework by which to make qualitative and quantitative points, not just using emotional appeals.
• Emotionally Intelligent - Recognize their own, and other people's emotions, to discriminate between different feelings and label them appropriately, and to use this to guide thinking and behavior.
• Collaborative - A keen ability to support cross-functional projects and decisions. Gets energized from working within a team and cross-functionally to achieve the company's goals.
• Accountable - Being willing to answer for the outcomes resulting from their own choices, behaviors, and actions. Tak