Logistics Coordinator - 2nd Shift

Description

POSITION SUMMARY

We are currently seeking a motivated, passionate Logistics Coordinator to manage our growing business and join our talented team. This candidate must be able to balance company expectations, customer demands and compliance, as well as the responsibility for retention of our Driver associates. They must also maintain DOT regulations and customer expectations.

Essential duties and responsibilities:

• Foster and build relationships and opportunities for stability and long-term growth with customers by gaining an understanding of their expectations and specific preferences.
• Book freight aggressively, with a sense of urgency, and in a manner that keeps every driver moving daily and eliminates layovers for more efficient and profitable operations. 
• Plan ahead by working with the planning group continuously throughout the day, booking as much freight as possible in advance.  
• Proactively identify potential service failures and work with planning and dispatch to remedy issues.  
• Communicate with customers regarding status updates as required by customers and provide solutions to problems that arise. 
• Enter data into the TMW system accurately and completely.
• Understand and actively work with customer-issued scorecards to improve customer service and meet customer expectations.
• Provide coaching and training to develop the Customer Service staff.
• Regular and predictable attendance.
• Ensure all drivers are trained and utilizing their PeopleNet properly.
• Proactive communication to 3PL on any route delays
• Monitor customer trailer pools and work with the planning group to make adjustments as needed.
• Ensure that there are enough trailers in the pool to accommodate present and near future bookings.
• Understand and monitor customer lane and volume commitments to book accordingly. 
• Obtain and set pickup and delivery appointments when applicable.
• Communicate any Customer changes or needs to the entire Operations and Sales teams; serve as the conduit internally for our Customers.
• Comply with company policies and procedures and all applicable laws and regulations.
• Additional duties as assigned.

Requirements

OTHER INFORMATION

• The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.  
• Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.

This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee’s employment relationship with the Company is at-will.