Customer Operations Specialist

is a multinational manufacturer of chemicals.

Jobomschrijving

• Point of contact for the customer - responding to requests, solving issues and ensuring a great customer experience

• Managing the entire sales order process operations for EMEA region - handling the entire cycle including organizing transport and logistical aspects, liaising between different departments, service providers and providing on-time information to customer

• Ensuring that all the movements from the Production and Storage sites are made with correct documentation and declarations, particularly for hazardous goods

• Liasing with Sales, Product marketing and Supply Chain departments to align on terms and conditions, product availability, prices, credit limits, payment terms etc.

• Processing documentation requests (questionnaires, certifications, SDS and technical product information;) after sales

• Experience in Customer Service with strong background of Logistics

• Bachelor Degree in Business Administration/Logistics/Sales/Marketing

• A professional and friendly provider of services for our customers, someone with great listening skills, a problem-solving attitude and the ability to adapt in an international, multicultural environment.

• Excellent and efficient communicator

• hands -on, result driven, customer focused, and with competencies in prioritisation, attention to details, managing deadlines and planning;

• Someone who meticulously maintains records to comply with internal and external procedures and policies.

• A higher education degree and IT literacy (Office, SAP).

• A can-do attitude is an important asset to take up additional responsibilities and to develop your skills. 'No day in the office is the same'