Technical Customer Service Specialist L2

�� Join Our Team at Foundever! ��

 

Are you looking for a position in a dynamic environment that allows you to enhance your skills and gain valuable experience in the outsourcing and consulting industry? We are a leading company with over 1,500 amazing employees across Poland (Warsaw, Gdańsk, Lublin, and remote work), and we're now looking for you to join our team!

�� Technical Customer Service Specialist L2 - Polish Speaking ��

�� Location: Warsaw Mokotów��

Why Apply for the Technical Customer Service Specialist L2 Position?

�� Work-life balance: Work hours from 8:00 AM to 5:00 PM, Monday to Friday, with weekends off!

�� Comfortable working conditions: Hybrid work option available after six weeks of training!

�� Career advancement: Regular training, mentoring, and promotion opportunities – 92% of our managers started as consultants!

�� Great atmosphere: Friendly team, corporate events, and team-building activities. Feel like part of our community.

Your Daily Responsibilities:

✅ Troubleshoot hardware issues via telephone, including device exchanges for in-warranty cases when necessary.

✅ Utilize advanced knowledge of a wide range of policies and procedures relevant to the area.

✅ Coach and enhance agent performance, driving overall team effectiveness.

✅ Serve as a highly skilled specialist in one or more specific areas.

✅ Understand departmental challenges and how related functions interact to achieve objectives.

✅ Stay updated on industry trends and the latest advancements.

What We Expect from You:

�� Language: Fluent in Polish (C2/Native) and advanced knowledge of English (minimum B2)

�� Experience: Previous experience in a technical customer service specialist L2 role is a must.

�� Skills: Strong analytical abilities, attention to detail, and technical problem-solving skills.

�� Personality: Motivated, enthusiastic, and eager to contribute.

 

Additional Assets:

�� Analytical Thinking: Strong problem-solving abilities.

�� Independence: Capability to work with minimal supervision.

�� Detail-oriented: Keen eye for detail.

 

What We Offer:

�� Performance Bonuses: Up to 5% of your salary based on KPI achievements.

�� Benefit Package: (co-funding for glasses and vacations, employee referral programs, and vouchers for various occasions such as Christmas and Children's Day)

�� Private Health Insurance with Medicover for employees.

�� Multisport Card and internal Everbetter program promoting a healthy lifestyle.

�� Career Development: Opportunities for training and collaboration across international locations.

�� Mental Health Support: Access to professional psychological assistance, stress management workshops, and educational materials. Take care of your mental well-being with our support!

 

Working Conditions:

�� Type of Employment: Employment contract or student contract for those under 26.

�� Work in Our Modern Office: Located in Warsaw's Mokotów, with hybrid work options after six weeks of training.

�� Work Hours: Full-time, 5 days a week from Monday to Friday.

⏰Shift Hours: 8-hour shifts from 8:00 AM to 5:00 PM.

 

 

⏰ Don't wait! We are looking forward to your application! ⏰