US Synthetic, a ChampionX company, has an immediate need for a Customer Engineer II located in Orem, UT. The Customer Engineer II is responsible for the assigned customer’s sales and product development. Work closely with customer(s), peers, R&D scientists, process engineers and production personnel. Develop and maintain strong relationships with current customers.

US Synthetic - Customer Engineer II

What We Do:

https://youtu.be/h0E-r_KS-CU

What’s in it For You:

• The ability to make an impact and shape your career with a company that is passionate about growth
• The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best
• Thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement
• Comprehensive benefits package starting at day 1 of employment – medical, dental, vision, matching 401k, profit sharing and more!

What You Will Do:

• Assigned to a customer(s) as an account manager
• Responsible for assigned customer’s sales
• Drive development of new product lines and improved products for customer(s)
• Understand and review customer needs, determine requirements, feasibility of efforts, and resources to satisfy needs
• Interact with customers on engineering designs and questions/problems
• Communicate voice of customer issues to US Synthetic management team
• Work closely with peers, research and development scientists, and process engineers
• Effectively interact with production personnel to define and solve manufacturing/PDC design issues and improvement ideas
• Develop and implement methods and procedures for monitoring projects
• Prepare and report out on technical data related to products
• Keep immediate leader advised of work status, workload, problems, and progress as related to work assignments
• Build strong relationships with customer(s) and vendors
• Travel to customer(s) locations as needed
• Review operations and plans to meet requirements for sales planning and to ascertain engineering requirements to develop new markets
• Follow all company policies (Attendance, No Tobacco Products on Campus, Illegal Drug & Alcohol, Family Medical Leave Act, Personal Appearance, Personal Electronic Devices, Vacation & Personal Time, etc.)

Minimum Qualifications:

• High school diploma/GED is required
• Immigration sponsorship not available for this role
• Bachelor’s degree in an engineering field or equivalent
• 3 years of post-graduation engineering experience 

Physical Demands:

• Moderate noise
• Use of safety equipment (Safety glasses, steel toe shoes, additional PPE where required) while on production floor
• Sit for at least 8 hours
• Some standing, walking, and reaching
• Full range of motion of hands and fingers

Preferred Qualifications:

• Master’s degree or BMS preferred
• People person, ability to develop quickly, and maintain, strong relationships, Enjoy others company
• Ability to create and give effective presentations to both small and large groups of people
• Ability to resolve concerns quickly and effectively
• Ability to read, analyze, and interpret complex engineering related documents
• Ability to comprehend and apply principles of calculus, modern algebra, and statistical theory
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
• Ability to define problems, collect data, establish facts, and draw conclusion
• Self-driven to learn and improve
• Leader
• Innovator
• Organized
• Knowledge of Plan, Do, Check, Act (PDCA) and PDCA manufacturing
• Proficient in Microsoft Office
• Experience with ultra-hard materials (diamond, ceramics, carbides)
• Experience with drilling industry

About Champion X

ChampionX is a global leader in providing chemistry programs and services, drilling technology,