Regional Service Development Manager

Location: Irvine, CA

Job Schedule: Full-time field role with approximately 50% travel

Education Requirement: Bachelor's degree

Sponsorship: No

Come Drive Innovation with Us. We are currently looking for a Regional Service Development Manager to join our team in the West Region.

A Day in the Life:

The responsibilities listed are not intended to be an exhaustive list of all duties for this role. Additional tasks may be assigned, as needed, to support business objectives.

Monitors and guides aftersales programs and initiatives while supporting Fixed Operations Managers (FOMs) in meeting and exceeding parts and accessories sales objectives across dealerships within an assigned region. Ensures consistent execution of customer-focused processes, promotional rollouts, and other initiatives. Provides training and follow-up support to address performance challenges. Tracks sales performance against objectives, develops action plans to close gaps, and supports strategies to grow aftersales business by providing feedback on new and existing initiatives.

Aftersales Performance & Regional Support

• Identifies dealership aftersales potential.
• Supports the Regional Aftersales Manager (RAM) and FOMs with prioritization, implementation, follow-up, and escalation activities.
• Focuses on technician capacity, parts and labor revenue per active customer, and customer retention strategies.

Program Rollout & Communication

• Ensures the Aftersales Field Team understands national and regional initiatives.
• Promotes program goals and objectives within dealerships.
• Adapts programs to regional requirements.
• Communicates eligibility criteria, administrative rules, and operational guidelines.
• Analyzes program performance and provides recommendations for improvement.
• Monitors progressive dealership adoption of key initiatives.

Service Operations Technology

• Assists dealers with the execution and effective use of service operations technology, including online reservation systems and digital media centers.
• Supports initiatives to increase service volume, improve customer convenience, and strengthen brand representation.
• Addresses regional challenges affecting adoption and growth.
• Measures program value and sales impact and provides feedback for improvement.

Inventory Management

• Analyzes dealership expertise and practices related to inventory management.
• Monitors regional daily stock order utilization.
• Oversees participation in retail parts management and inventory improvement programs.

Sales Strategy & Analysis

• Assists in developing sales objectives and communications for FOMs and Area General Managers (AGMs) using regional market insights.
• Tracks base parts and accessory sales performance.
• Analyzes and reports sales data to national and regional management.
• Evaluates sales programs, market conditions, and competitor activities.
• Assesses the impact of programs and promotions and recommends improvements to drive sales.

Customer Experience & Satisfaction

• Monitors dealership customer experience, including satisfaction survey results.
• Reviews dealership pricing to ensure competitive and fair practices.
• Advises FOMs and dealerships on improvement plans to enhance customer satisfaction and retention.
• Monitors service advisor sales performance.

Customer Experience Collaboration

• Coordinates with the Customer Experience team on recurring Consumer Affairs issues.
• Reviews case volume trends and customer survey data to identify dealer process gaps.
• Alerts FOMs to issues affecting base and accessory sales.
• Incorporates solutions for recurring issues into training and updated processes.

People Management & Development

• Develops and manages assigned regional analysts and/or contract staff.
• Conducts interviews and performance assessments.
• Builds skills and competencies through targeted assignments and training.
• Reviews performance, provides coaching, and documents progress.
• Communicates feedback in an honest, fair, and effective manner.

Who We’re Looking for:

Required:

• Minimum of 6 years of progressive Marketing and Sales experience, including:
  • At least one successful rotation in a field support role (DOM, FOM, or FSM).
  • At least one rotation within the Aftersales function.
  • Experience as a FOM is required.
  • One additional prior assignment in a related area.
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