We're Cruise, a self-driving service designed for the cities we love.

We’re building the world’s most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you’re free to be yourself. It’s the same here at Cruise. We’re creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work. 

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

Cruise is looking for a Field Support Coordinator to help us manage and respond to any situations experienced with driverless autonomous vehicles in the field.

In this position, you will work together across operations, remote assistance, customer success, product and engineering to ensure we are optimizing workflows to meet our service level agreements and to address field situations at the highest standard possible.

 

What you’ll be doing:

• Lead and assist in the communication, execution and documentation of procedures for on-road vehicle recovery and retrieval operations

• Hire, grow, develop, manage, and lead a team of on-road Field Support Representatives in the safe, efficient execution of autonomous vehicle recovery and retrieval operations

• Cross-train with Operations Coordinators to learn additional skills and provide greater operational flexibility for the team

• Work cross functionally with all autonomous vehicle operations and fleet management to enable end-to-end safe, efficient execution, and continuous operational improvement

 

What you must have:

• Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company

• Ability to work both remotely and on-site in one or more of our San Francisco offices and garages

• You are a tenacious team player, with a bias toward action and a continuous improvement mindset; you work well with others

• Tough problems and setbacks do not deter you; you see them as exciting challenges and growth opportunities

• Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)

• Ability to communicate key issues coherently and confidently to diverse stakeholder groups

 

Bonus points!

• Operational experience with a large, 24/7 frontline workforce

• Mobility or transportation experience, particularly with a large fleet

• Entrepreneurial experience/ownership mentality or other innovation history

• Competency in Jira, Jama, Lucidchart, Smartsheets, and/or Looker

• Passion for the potential of autonomous driving to move life forward in our cities and improve road safety

 

The salary range for this position is $35.00 - 37.00/hour. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.

Why Cruise?

• Our benefits are here to support the whole you:

• Competitive salary and benefits 
• 401(k) Cruise matching program 
• Medical / dental / vision, AD+D and Life
• One Medical membership
• Subsidized mental health benefits
• Flexible vacation and company paid holidays
• Healthy meals and snacks provided for non-remote employees
• Paid parental, jury duty, bereavement, family care, and medical leave
• Fertility Benefits
• Dependent Care Flexible Spending Account, subsidized by Cruise
• Flexible Spending Account 
• Monthly wellness stipend
• Pre-tax Commuter Benefit Plan for non-remote employees
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that’s best for you, whether it’s primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here